CNLP 567 | Will Guidara on Creating the Best Restaurant in the World, When Obsession and Noticing Everything Is a Gift, Getting Your Team to Buy In, and Unreasonable Hospitality
The Carey Nieuwhof Leadership Podcast
Carey Nieuwhof
4.8 • 2.2K Ratings
🗓️ 27 April 2023
⏱️ 84 minutes
🧾️ Download transcript
Summary
Will Guidara, of Eleven Madison Park, talks about his journey to creating the #1 restaurant in the world, with three Michelin Stars and Four Stars from the New York Times. He discusses how being obsessive and noticing everything can work for you (not against you), how unreasonable hospitality became their signature mark, dealing with unhappy customers, and how to get your team to own your culture and buy-in.
Show Notes
Cure Your Culture Workshop
Transcript
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| 0:00.0 | The Art of Leadership Network |
| 0:08.0 | Welcome to the Keri Nuhof Leadership Podcast. |
| 0:10.0 | It's Keri here and I hope our time together today helps you thrive in life and leadership. |
| 0:14.0 | Today, you're going to hear from Will Godara. |
| 0:17.0 | If you know that name, it's because he wrote an incredible book or maybe because you've |
| 0:21.0 | eaten that one of his restaurants or you watched his HBO special. |
| 0:25.0 | I don't know what it is, but I'm so glad to bring you a conversation about unreasonable |
| 0:29.0 | hospitality and excellence in creating customer obsession. |
| 0:33.0 | How do you do that? |
| 0:34.0 | So today's episode is brought to you by the Keri Your Culture Workshop. |
| 0:38.0 | On May 8th and 9th, I'm hosting a free Keri Your Culture Workshop. |
| 0:42.0 | Bring your team. You can register at churchcultureworkshop.com. |
| 0:46.0 | That's churchcultureworkshop.com. |
| 0:48.0 | In just a few minutes, we're going to hear from Blues Chief Solutions Officer Brad Hill. |
| 0:52.0 | Talk about church trends, so I want you to listen in on that. |
| 0:56.0 | Well, Will Godara is the former owner of Make It Nice. |
| 1:00.0 | The hospitality group with restaurants covering the entire spectrum from fine dining to fast casual, |
| 1:05.0 | including the number one ranked in the world 11 Madison Park, |
| 1:09.0 | Nomad in New York, London, Los Angeles and Las Vegas, |
| 1:13.0 | Davies and Brooks in London, and his Counter Service restaurant made nice. |
| 1:19.0 | Through Will's leadership, he led 11 Madison Park to its pinnacle, |
| 1:23.0 | earning numerous industry accolades, including the top spot, |
... |
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