Classic 07: Billionaire Tony Hsieh's Book - Delivering Happiness
The Investor's Podcast (We Study Billionaires) - The Investor’s Podcast Network
Stig Brodersen
4.6 • 3.6K Ratings
🗓️ 15 February 2022
⏱️ 51 minutes
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| 0:00.0 | You're listening to TIP. |
| 0:02.7 | On today's classic episode, press the nigh read Delivering Happiness by Tony Shea, |
| 0:07.4 | which was one of our favorite books whenever the episode aired back in 2016. |
| 0:11.8 | This is really the ultimate business book. |
| 0:14.3 | Tony Shea tells the story of how he sold his company, Sapos, to Amazon for $1.2 billion. |
| 0:20.7 | And you might be thinking, yeah, I read that book before, you know, this dude going from |
| 0:25.8 | X to riches, but I'm gonna tell you, you've never read a book like this. |
| 0:30.4 | Forget about the money here for a moment. |
| 0:32.4 | Read it for the business stories. |
| 0:34.1 | You'll hear the story of how Tony made a bet on whether his customer service for shoes |
| 0:38.4 | was so good that anyone could call in and ask them to order the customer a pizza. |
| 0:43.5 | And press I actually later tested the customer service. |
| 0:46.4 | And while we were, for some reason, I didn't move for pizza that day, it's absolutely |
| 0:50.8 | true. |
| 0:51.8 | The customer service is that good. |
| 0:54.2 | This book is just mind blowing, not just because of the pizza story, but because it's |
| 0:57.4 | story of how to put happiness in the driver's seat for yourself and the customer and how |
| 1:02.8 | money is simply a derivative of that. |
| 1:05.3 | So without further ado, get ready for one of the most impactful business books out there. |
| 1:35.3 | Hey, how's everybody doing out there? |
| 1:36.9 | This is Preston Fishen. |
| 1:37.9 | I'm your host for the investors podcast and as usual, I'm a company by my co host, Stig |
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