Chatbots and business

Business Daily

BBC

News, Business

4.4 • 796 Ratings

🗓️ 22 March 2023

⏱️ 18 minutes

🔗️ Recording | iTunes | RSS

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Summary

AI chatbots are everywhere at the moment - but how are they being used by business? Business Daily presenter Rick Kelsey heads to one of the world's financial hubs, Canary Wharf in London, to find out how this technology is changing jobs.

Sarah Kunst, the managing director of Cleo Capital, which invests in tech companies in San Francisco, tells us how some start-ups are using AI bots to deep search the internet, but also about her concerns with misinformation.

Chante Venter is from Wise Move, a removal firm in South Africa. She has recently started using the chatbot for communication with customers and says that it's helping her team enjoy their work more. Rochelle Garrad from Chards, a coin and bullion dealer in Blackpool in the north west of England, talks about how chatbots can create content like blogs and YouTube scripts very quickly, but sometimes less accurately.

Producer / presenter: Rick Kelsey Image

Transcript

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0:00.0	The attacker had very good knowledge of banking systems.
0:04.2	$2.1 billion in stolen funds.
0:06.4	Money laundering operations.
0:07.7	A cyber criminal group.
0:08.8	These are smart guys.
0:09.9	From the BBC World Service, The Lazarus Heist is back for a brand new season.
0:14.2	Catch up with Season 1 of the podcast now by searching for The Lazarus Heist, wherever you get your BBC podcasts.
0:20.5	And get ready for season two coming next week. It searching for The Lazarus Heist, wherever you get your BBC podcasts.
0:23.2	And get ready for season two coming next week.
0:29.0	It's the artificial intelligence program that's got schools worried about cheating and search engines worried about staying relevant.
0:32.4	I'm talking about the chat bot chat GPT.
0:36.5	Not heard of it yet, you soon will. And today we're finding out
0:40.1	how it might transform the business world. It's probably going to cost us money because,
0:45.6	you know, it's improving what we do and how many, you know, I'm just saying like, you know,
0:50.2	it's creating opportunity for us to do more and to get more business.
0:57.2	How will chat GPT affect recruitment?
1:00.1	And should we be concerned about it taking jobs?
1:03.4	You know, we're going to see people really taking a close look at, hey, what could I
1:08.6	offload a little bit, you know, to this technology? What can I do,
1:13.2	you know, that might be able to be automated? For us, it wouldn't reduce our staff numbers.
1:19.5	We would just redeploy our staff elsewhere. It might mean that we don't have to recruit as much.
1:25.2	What exactly is chat GPT no good at? It often gives you an answer that sounds
	...

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