Chase-ing Ultimate Rewards: with JPMorgan Chase's Kristin Lemkau and TPG's Sarah Silbert

Talking Points

The Points Guy

Places & Travel, Society & Culture

4.8 • 889 Ratings

🗓️ 20 November 2018

⏱️ 28 minutes

🔗️ Recording | iTunes | RSS

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Summary

Kristin Lemkau, chief marketing officer at JPMorgan Chase, tells The Points Guy about the marketing and evolution of the Chase Sapphire products and what customers can expect from Sapphire lounges. Afterward, Sarah Silbert, TPG's senior credit cards editor, breaks down Chase Ultimate Rewards, transfer partners and booking through the Chase Travel Portal.

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Transcript

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0:00.0	Welcome back to Talking Points. This is your host Brian Kelly, The Points Guy.
0:11.0	And on today's episode I'm sitting down with one of the coolest chief marketing officers in the world,
0:15.8	Kristen Lemkaw, to talk about all things, J.P. Morgan Chase. Lemkaw touches on the marketing and
0:21.8	evolution of the popular Sapphire credit cards and the
0:25.1	launch of the new Sapphire banking product.
0:27.6	At the end of this episode, I'll be sitting down with Sarah Silbert, TPG senior credit
0:31.2	cards editor to see how she maximizes her chase ultimate
0:34.9	rewards points and shares tips for all of you to do the same. This episode may
0:40.5	feature offers that are subject to change and are offered by our advertising
0:45.0	partners.
0:45.9	The Points Guide.com is a free website so we do advertise in order to generate revenue for a full
0:50.8	listing of our advertising policy go to the points guy
0:53.2	dot com slash advertising.
0:57.0	Kristen lemkoth your products have enriched tPG readers with points so they can
1:01.4	travel the world so thanks for sitting down with us today and
1:03.7	thanks for coming. Talking all about credit cards and loyalty. So you've been with Chase for over 20 years now?
1:09.6	Yes indeed. Hard to believe. So you want to talk about your experience and rise to Chief Marketing
1:15.4	Officer? Sure, I mean, I think it was a journey of a lot of hard work and a lot of people
1:20.1	who believed in me maybe even before I did and then a few happy accidents along the way.
1:25.8	So I started as a PR person in the Investment Bank going back to 1998 and I took the job simply
1:31.6	because I wanted to be able to walk to work.
1:33.8	So if you told me then that I would be in this role today, in this role would even exist,
	...

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