Charismatic Megafauna (Rebroadcast) - 1 April 2019

A Way with Words - language, linguistics, and callers from all over

A Way with Words

Education, Language Learning, Society & Culture

4.6 • 2.1K Ratings

🗓️ 1 April 2019

⏱️ 51 minutes

🔗️ Recording | iTunes | RSS

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Summary

Choosing language that helps resolve interpersonal conflict. Sometimes a question is really just a veiled form of criticism and understanding the difference between “ask culture” and “guess culture” can help you know how to respond. • What words should you use with a co-worker who’s continually apologizing for being late — but never changes her behavior? Finally, charismatic megafauna may look cuddly, but they’re best appreciated from a distance. Plus, in like Flynn, gradoo, champing, pronouncing the word the, pilot episodes, and bless your heart. Read full show notes, hear hundreds of free episodes, send your thoughts and questions, and learn more on the A Way with Words website: https://waywordradio.org/contact. Be a part of the show: call 1 (877) 929-9673 toll-free in the United States and Canada; worldwide, call or text/SMS +1 (619) 800-4443. Email [email protected]. Twitter @wayword. Copyright Wayword, Inc., a 501(c)(3) corporation. Learn more about your ad choices. Visit megaphone.fm/adchoices

Transcript

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0:00.0	You're listening to a way with words to show about language and how we use it.
0:03.0	I'm Grant Barrett. And I'm Martha Barnett. We had a call a few weeks ago from Casey in Dallas
0:08.3	who was talking about the fact that there was a coworker who kept showing up late for work and would continually
0:16.3	apologize, but that apology wasn't really that useful, right?
0:20.1	It was more like an excuse.
0:22.1	And so Casey wanted to know how to deal with that.
0:24.8	We got a lot of great responses from listeners,
0:27.0	and one of them came from Kat.
0:28.9	She works as a receptionist in a hair salon.
0:31.9	And she says, a big part of my job is to make sure
0:34.4	that all the appointments run as smoothly as possible. Many times this goal is
0:38.6	hindered by clients being tardy for their appointments. Management stylists and the front desk team are constantly trying to devise creative
0:46.6	and non-offensive ways to tell the client they're late and kindly suggest they show up
0:51.1	on time for their next appointment.
0:53.0	Some have worked better than others, but my favorite so far has been with the owner of
0:57.2	our salon and a stylist of more than 40 years always says to her clients when they're
1:01.2	late and they apologize for the dozenth time.
1:04.7	She says, okay well we've got a lot of work to do so let's get started.
1:09.4	But she's not really saying you're late, you're stopping everything.
1:13.6	Right? What is she, why is she saying only that?
1:16.1	She's saying, we've got a lot of work to do
1:18.5	because you don't look so good.
	...

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