Care Homes, Consumer Duty and Stamps

Money Box

BBC

Business

4.2 • 825 Ratings

🗓️ 26 August 2023

⏱️ 25 minutes

🔗️ Recording | iTunes | RSS

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Summary

Care home leaders are the latest group criticising the Government for failing to get £400 of winter fuel help to the people entitled to it. The Energy Bill Support Scheme Alternative Fund was supposed to help nearly one million households who don't pay an energy supplier directly. 20,000 households in care homes got this money, but according to new BBC Verify analysis for this programme that suggests 1 in 7 who were eligible, didn't. The government says it spent billions of pounds helping millions of households last winter with their energy bills, covering nearly half the cost of a typical household's bill.

On Monday major changes begin in the way we are sold financial products and services by regulated firms like banks, insurers, advisers. Not only will they have to stick to the 20 year old rules about treating customers fairly. They will be subject to a new Consumer Duty. What is it and what does it mean?

A scheme which offers debt advice and help with money problems through doctors’ surgeries, is being extended thanks to some new funding. We first reported on the trial two years ago. Since then the Centre for Responsible Credit which runs the scheme says hundreds of people have been helped to access hundreds of thousands of pounds in support.

Plus, from 1st August most old first and second class stamps without barcodes are no longer valid. What should you do if you still have any old stamps?

Presenter: Paul Lewis Reporter: Dan Whitworth Researchers: Sandra Hardial and Jo Krasner Editor: Jess Quayle

(First broadcast, 12pm Saturday 29th July, 2023)

Transcript

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0:00.0	You are about to listen to a BBC podcast and I'd like to tell you a bit about what goes into making one.
0:06.5	I'm Sadata Sese, an assistant commissioner of podcasts for BBC Sounds.
0:11.2	I pull a lot of levers to support a diverse range of podcasts on all sorts of subjects,
0:16.0	relationships, identity, comedy, even one that mixes poetry, music and inner city life.
0:22.4	So one day I'll be helping host develop their ideas, the next fact-checking, a feature,
0:28.3	and the next looking at how a podcast connects with its audience, and maybe that's you.
0:33.6	So if you like this podcast, check out some others on BBC Sounds.
0:39.4	BBC Sounds, music, radio podcasts.
0:43.3	Hello, welcome to this Moneybox podcast.
0:46.1	Financial firms are being told to put themselves in their customers' shoes from Monday.
0:51.0	Doctors are prescribing help with finances in two London boroughs, plus news on mortgages,
0:56.9	postage stamps and self-assessment. But first, leaders of care home organisations are the latest
1:03.4	group criticising the government for failing to get £400 of winter fuel help to the people entitled
1:10.1	to it.
1:16.2	The Energy Bill Support Scheme Alternative Fund was supposed to help nearly a million households altogether who don't pay an energy supplier directly, as we have revealed in recent weeks, 80% of them got nothing and it's now too late to apply.
1:24.7	One of the largest groups affected are 150,000 care home residents who pay for some or all of
1:30.9	their care. They were all entitled to it, but only 200,000, sorry, only 20,000 actually got it.
1:38.6	So six out of every seven who were eligible didn't. Amanda's Aunt June, in care in Huddersfield,
1:45.8	was one of the 130,000 who didn't get the £400 she was entitled to.
1:51.4	As Amanda told Moneybox reporter, Dan Whitworth.
1:54.2	Hi, I don't mean to make your job.
1:55.6	Hi, how are you doing?
	...

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