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Listen to stuff to blow your mind on the I Heart Radio app, Apple Podcasts, or wherever you get your

podcasts. Welcome to Before Breakfast, a production of I Heart Radio.

Good morning. This is Laura.

Welcome to the Before Breakfast Podcast.

Today's tip is that whenever you need customer ally when you can try using the phrase,

can you help me with that? You just might find an ally when you set a tone of collaboration.

You can work together to address your problem.

So I am sure that all of us have felt rightfully frustrated with service issues.

Whether it's the utilities, the cable company, an insurance matter, or a billing problem.

When you haven't had the service you expect,

once you finally navigate the AI Maze to talk to a real person. It is tempting to vent your frustration

and make demands of the customer service rep. But unfortunately that might not get you anywhere.

When you start from an adversarial place you versus the company,

the customer service representative will probably let you vent and then just

try to explain the company policy.

We all know that in a contest of you versus the cable company, 99% of the time, the cable company

is going to win.

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