This is Real Ghost Stories Online.

In spirit's intervene for our safety, can they step into a situation, use the tools that are

available to them, to any of us, and use those tools for good to help keep us safe, us the living?

We hear many stories like that over the years on our program. In our next story,

we hear about a situation where a spirit seems to take advantage of a customer service phone

number to help get some assistance for a family member that is having a horrible time grieving

their death. A little help from the other side.

I was working as a quality control agent for a call center when we experienced a very rare

phenomena. I received a call from our field technician that the owner of the house we sent

him to is not letting them in. She said she didn't ask for any help. I immediately

searched the address to see if they really have an appointment and I saw that there is.

Based on the notes made by the agent who took the call, a customer called in a day before

about an internet issue. They couldn't figure out the problem on the phone so they agreed to

send a technician to fix it personally. I relayed all this to the technician but he said the

customer insisted that she didn't need any help or called in so I told the technician to make all

the paperwork and leave. The next day I received an email from the technician saying that the

customer who spoke with him doesn't look all that good so he called in 911 as soon as he left.

He said he doesn't want it to be written on the report as he was afraid it's against the rules.

Weeks have passed and we didn't get any calls from the same customer. Two months later I received

a transcript request from our customer service department. It came from the same customer. The

agent said the customer is on the line and is asking for the call recording of the call made two

months back. This has been a curious case for me so I decided to dig it up and ask the agent if

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