It's Friday, and this is the Ramsey Call of the Day, part of the Ramsey Network.

Joining me today is Ramsey personality, Rachel Cruz.

Michael is with us, Michael's in Dayton, Ohio.

Hi, Michael. How are you?

Hey, Dave, good. How are you?

Better than I deserve. What's up?

Yeah, so in June, my wife and I switched to a different internet provider, and after we did that, we were expecting it.

They sent us a bill for the unreturned equipment, so we sent it back, and we received confirmation that the provider received it.

And then in August, we received another bill for $59 for a supposed third piece of equipment that we never received when we first began the contract with them.

And they've continued to call us asking for payment for this equipment.

And then after three attempts of trying to resolve this,

trying to explain that we never received anything. If we had it, we give it back to you. You've

already received two pieces of equipment. And so now they're saying they're sending it to collections.

And so while I want to stand my ground and not pay for something that we never received, should I attempt to fight this,

or should I just pay the fee of $59?

It's up to you.

I mean, but here's the thing.

You're going to have to get above the idiots you've been talking to.

Right.

And they are idiots, because if you talk to someone and you explain something like that and

they can't help you get resolution on it instead they just open a collections file i mean this is

somebody whose parents are cousins you're going to have to get above them all right and so you

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