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Fat Mascara

Can Beauty Retail Shape Society? with Michelle Crossan-Matos

Fat Mascara

Fat Mascara LLC

Arts, Makeup, Beauty News, Fashion & Beauty, Fragrance, Dermatology, Perfume, Skincare

4.7 • 1.8K Ratings

🗓️ 9 February 2024

⏱️ 42 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Jess talks to Michelle Crossan-Matos, chief marketing officer of Ulta Beauty, about what a company can achieve beyond selling product. Since joining Ulta Beauty, the Glaswegian executive has worked on initiatives like The Joy Project with motivational speaker Mel Robbins, thinking about the responsibility a retailer holds when it comes to younger customers as well as its own employees. In this interview, she shares her approach to leadership, why she’s interested in the philosophy of stoicism, and (naturally) a few of her favorite beauty products.

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Transcript

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0:00.0

I'm getting over you.

0:06.0

Hello everybody.

0:06.0

Hello everybody. My name is Jacob Collier.

0:08.0

And I just wanted to quickly let you know that my brand new album, Volume 4 is out now. I think about. Hello everyone happy Friday welcome to Fat Mascara. I am Jen Sullivan. I am Jess Matlin.

0:47.5

I don't know. I came in singing. We're here in the virtual studio.

0:50.9

It's because I had to, you know, I had to like make my presence known since I disappear from the virtual studio for your interview

0:56.2

So I just wanted to like really get myself like in everybody's years and now I'll just back off but I'm excited to listen to you and

1:03.3

Michelle talk. Yes so I am fascinated by retail I'm super fascinated and I feel very

1:10.3

deeply I feel I feel I feel very invested in beauty retail. I've been obsessed with it since I was a little person, little person, since I was a little girl.

1:21.0

So when I had the opportunity to talk to Michelle Koss and Matos from Alta, I jumped on it. So she is Alta Beauty's

1:28.9

chief marketing officer, but she's been in the corporate game for a long time and I really started talking her from like I took her way back I talked to her from like when she was working at a restaurant in Glasgow. I went way back because she has really...

1:46.0

You went overseas, that's how far back.

1:48.0

Yeah, yeah, yeah. Because while she is running the show at Alton now, which is like the biggest beauty retailer in the

1:54.6

United States. I'm more interested in how she leads and I'm more interested in

2:00.0

her perspective on beauty right now and I hope that comes through in the interview.

2:03.9

She was a delight to talk to, she was calling from Puerto Rico where she lives, which I thought was pretty

2:08.0

cool.

2:09.0

And she just had lots of little nuggets for whatever your job is right now and lots of little

2:13.2

nuggets for about leadership and also beauty and young women right now or I

2:20.1

should say young people right now which I thought was really cool and quite topical.

2:24.5

So Michelle thank you for your time and I hope you guys enjoy this conversation.

2:28.6

Michelle thank you so much for doing this. You have a very busy job. You've got a big, big job at Alta. How long have you been there now?

...

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