I'm Elizabeth Hotson and in today's Business Daily, I'll be finding out how bad news can be delivered well.

Of course, no one wants to be told that they've lost their job or that their entire department is disappearing.

But the way that message is delivered can have consequences, both in the short term and sometimes years into the future.

We'll be hearing some good techniques for delivering negative tidings, and we'll also be hearing

how not to do it.

So he very sensibly went to the building security people and said, my pass won't let me

into the car park.

And they looked up on their computer and they said,

oh yes, your pass was withdrawn at 5 o'clock because you're on a list of people that are going to be

dismissed on Tuesday. And why in the long run a bit of empathy goes a long way. You don't just have

one-off relationships. They're all connected. Life is connected. Life is a marathon. And you're likely to run into people over and over

in life. This is Business Daily from the BBC. Coming up, down do-do-do down down Come-a-coma down do-do-d-down down

Breaking up is hard to do

Whether it's romantically or professionally

Communicating bad news or being the recipient of it

is something we've all experienced one way or another

and if it's done badly we're likely to remember it I must say that how people depart an organisation says everything about an organisation and restructuring must be the thing that people do on a regular basis. I never know any organisation that isn't going through

a constant review and restructuring.

Heather McGregor is Dean of Harriet Wat Business School in Edinburgh.

She's run several companies as well as writing columns

and books on best practice in management.

I think probably one of my, if you like, most shocking stories about how people

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