Call centre staff secret tips & unpleasant issues: wills, power of attorney & more
The Martin Lewis Podcast
BBC
4.4 • 929 Ratings
🗓️ 30 November 2023
⏱️ 59 minutes
🧾️ Download transcript
Summary
Martin hears about how to get the best service from call centres from those who’ve worked in them. He also talks about the importance of setting up a will and power of attorney, and finally finds out if Nihal has done his.
Transcript
Click on a timestamp to play from that location
| 0:00.0 | BBC Sounds, Music, Radio, Podcasts. |
| 0:04.5 | Hello, I'm Martin Lewis, and this is the cunningly named the Martin Lewis podcast. I do wonder |
| 0:10.1 | what that's going to be about. Now, usually much of it comes from my BBC Radio 5 live show |
| 0:14.4 | with Nahal-Arthur, but there's bonus money-saving tips too just for you lucky, lucky podcast listeners. |
| 0:21.9 | What's in today's pod, |
| 0:27.2 | Martin? Not sure why I'm asking myself a question, but let's carry on. In today's pod, I'm focusing on unpleasant but critically important issues, wills. Have you got one? How he should get one? |
| 0:32.8 | Who needs one? And probably more important, power of attorney. Both these are crucial for anyone, |
| 0:38.8 | not just the elderly. If you've got loved ones and you haven't sorted them out, then you've got |
| 0:43.3 | a responsibility to listen to this. We will also, talking of responsibility, find out whether |
| 0:48.2 | Nihal, after a year of prevarication, has finally got his will and power of attorney sorted. |
| 0:56.0 | Also, is there a chief family finance officer in your household? And if you haven't got one, should you get one? |
| 1:01.1 | And the tellers today, it's fascinating. I ask call centre operatives for their secrets and tips |
| 1:06.6 | to help you get a better deal when you get in touch with them. And what they've told me is eye-opening. |
| 1:13.3 | Then to finish an urgent warning for Tesco shoppers |
| 1:15.7 | and £5 off thousands of local stores. |
| 1:18.8 | Let's get on with it. |
| 1:19.7 | Play the theme tune! |
| 1:23.9 | I got meals. |
| 1:26.2 | I got to pay. |
| 1:29.8 | Someone going to work for it I got to last |
| 1:33.3 | I got to feed |
| 1:34.8 | So I'm going to make sure |
... |
Please login to see the full transcript.
Disclaimer: The podcast and artwork embedded on this page are from BBC, and are the property of its owner and not affiliated with or endorsed by Tapesearch.
Generated transcripts are the property of BBC and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.
Copyright © Tapesearch 2026.

