And no, broadcasting from the Center of the Universe and the Thrive15.com World Headquarters.

It's the Thrive Time Show.

All right, Thrive Nation, welcome back to the Conversation. This is our opportunity to sit down with

the Lee Cockrell, the former executive vice president of Walt Disney World Resorts,

who wants managed over 40,000 employees. He managed over 40,000 employees and they had over a million

customers a week, a million customers a week. The insanity of that is just mind boggling.

Think about that. So how do you keep a high level of customer service when you have that many

customers? Because a lot of businesses say, well, we grew too fast and because we're big,

that's why the quality went down. No, no, no. They have intense processes and policies.

And one of those policies is at Disney World, you cannot bring your smartphone to the workplace.

Tyrant. You can't do it. And if you're a business is great and you're growing like Disney

and you can let your people have cell phones and it doesn't affect your culture, it doesn't distract

your teammates, doesn't create problems, then maybe there's a president to do that. But if not,

I would strongly recommend that you listen to this powerful training by Lee Cockrell, the former

executive vice president of Walt Disney World Resorts. Now, what about the thing to serve to win?

Serve to win. Yeah, to me, the win WIN stands for what's important now.

WIN stands for what's important now. And I would say in your whole life, if you can get used to

working on what's important right now, you will win. So what's important when a customer walks

on the store? The only thing that's important is to focus on the customer, not to keep talking to

each other, not to be screwing around over with folding the shirts. What about the texting?

Texting, you know, you're texting when the customer walks into the Disney store. You know,

you walk in, I work for you at Disney. And I'm just having a little, the text conversation.

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