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Thrivetime Show | Business School without the BS

Business | How to Deal with Employees That Say “That’s Not My Job” | Knowledge Bomb

Thrivetime Show | Business School without the BS

Clay Clark

Business, Entrepreneurship

4.71.5K Ratings

🗓️ 3 May 2023

⏱️ 46 minutes

🧾️ Download transcript

Summary

Transcript

Click on a timestamp to play from that location

0:00.0

Grab the duct tape and mentally prepare yourself, or yet another mind-expanding knowledge bomb from America's number one business coach Clay Clark.

0:14.0

Yes, yes, and yes, Jason, it is a beautiful, beautiful Saturday morning here at 6.18 in the morning and we just got off the phone with morning glory.

0:29.0

The wonderful restaurant in Satellite Beach, Florida.

0:32.0

That's right. And we also got off a call with Randy Antrakin with a PMH-OKC to great entrepreneurs.

0:39.0

And I am fired up to be talking about this concept. I want you to tee off on it as soon as I unveil the topic.

0:48.0

I want you to tee off on it because you've seen this. I've seen this. It is a bad thing. A very bad thing for business people.

0:54.0

I call it silos and bogus. You've seen Milo and Otis, but there are silos and bogus.

1:02.0

What is a silos? A silos where you hire somebody and they say, what's my job description?

1:08.0

And then you tell them, well, your job is to be the front desk guy. You're going to greet customers that come in.

1:15.0

You're going to answer the phone. You're going to greet customers when they come in and answer the phone.

1:20.0

You're going to clean every day. And here's your checklist.

1:24.0

On the checklist, it's, you know, answer the voicemails, respond to the emails, greet people when they come in, clean the bathroom.

1:30.0

And then the first time you ask them to do something else, you say, hey, you know, is it possible?

1:36.0

Could you on your way home stop by lows and pick up a replacement part for the bathroom?

1:44.0

Can you pick up the replacement part? The first time you ask them to get the replacement part at lows,

1:50.0

or you ask them if they would be willing to say, hey, could you fold the towels for us?

1:55.0

Or, hey, could you do anything that's not in that original job description?

1:59.0

They say, that's not my job.

2:03.0

You've seen this, right?

2:04.0

Oh, I'm very familiar.

2:06.0

Give me, give the listeners out there some examples because you've managed elephant in the room,

2:09.0

which is a multi-million dollar business of men's grooming lounge.

...

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