Building Trust for Organizational Change: Expert Strategies with Chris Deferio

Negotiate Anything

American Negotiation Institute

Education, Careers, Business

4.8 • 659 Ratings

🗓️ 8 June 2023

⏱️ 38 minutes

🔗️ Recording | iTunes | RSS

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Summary

Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/ In this episode, Chris teaches us how to lead change in your organization by creating an environment of trust. Connect with Chris https://www.linkedin.com/in/chris-deferio-269b455/ Chris's website http://keystotheshop.com/ Chris's Podcast https://www.stitcher.com/podcast/keys-to-the-shop Follow Kwame Christian on LinkedIn: https://www.linkedin.com/in/kwamechristian/ The Ultimate Negotiation Guide: https://www.americannegotiationinstitute.com/guides/ultimate-negotiation-guide/ Click here to buy your copy of How To Have Difficult Conversations About Race!: https://www.amazon.com/Have-Difficult-Conversations-About-Race/dp/1637741308/ref=pd_%5B%E2%80%A6%5Df0bc9774-7975-448b-bde1-094cab455adb&pd_rd_i=1637741308&psc=1 Click here to buy your copy of Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life!: https://www.amazon.com/Finding-Confidence-Conflict-Negotiate-Anything/dp/0578413736/ref=sr_1_1?crid=2PSW69L6ABTK&keywords=finding+confidence+in+conflict&qid=1667317257&qu=eyJxc2MiOiIwLjQyIiwicXNhIjoiMC4xNCIsInFzcCI6IjAuMjMifQ%3D%3D&sprefix=finding+confidence+in+conflic%2Caps%2C69&sr=8-1

Transcript

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0:00.0	Break language barriers instantly by translating up to 44 languages in real time with the HP AI PC,
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0:14.0	Learn more at HP.com slash AIPC.
0:21.3	From LinkedIn News, I'm Jesse Hempel, host of the Hello Monday podcast.
0:26.5	Start your week with the Hello Monday podcast.
0:29.6	We'll navigate career pivots.
0:31.5	We'll learn where happiness fits in.
0:33.3	Listen to Hello Monday with me, Jesse Hempel, on the LinkedIn Podcast Network, or wherever you get your podcasts.
0:44.0	Hello, my friend, and welcome to another episode of Negotiate Anything.
0:48.0	Thanks for spending time with us today.
0:49.6	It's listeners like you in 181 different countries that have made negotiate anything the most popular negotiation and conflict resolution podcast in the world.
0:59.3	I'm your host, Kwame Christian. I'm a business lawyer, mediator, professor, and the director of the American Negotiation Institute.
1:06.2	Before we get started, I have two quick questions for you. Is negotiation a critical part of what you do? Do you
1:11.5	need to resolve conflict and persuade at work? If you answered yes to both of those questions, visit
1:16.3	our website to learn more about our negotiation workshops. We've traveled the country working with
1:20.6	professionals just like you, and we'd love to have the opportunity to work with you too. Check out
1:24.9	the link in the description to learn more. Our guest today is Chris DeFario.
1:29.4	Chris is a cafe quality specialist who has dedicated 20 years of his life to working in and
1:34.4	studying specialty coffee retailer. Chris is also the creator and host of the industry leading podcast
1:40.4	Keys to the Shop, which gives listeners insights, inspiration, and tools to grow as a
1:44.7	specialty coffee professional. So I had Chris on the show today to talk about how you can
1:49.3	persuade people in your organization to change their behavior and create an environment of
	...

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