Building the World's Best Restaurant with Will Guidara (E257)
The High Performance Podcast
High Performance
4.8 • 4.7K Ratings
🗓️ 10 May 2024
⏱️ 69 minutes
🧾️ Download transcript
Summary
In this episode, Jake and Damian team up with acclaimed restaurateur Will Guidara to delve into the world of hospitality.
A leading figure in the culinary world, Will Guidara is a renowned restaurateur and co-owner of New York City's Eleven Madison Park restaurant. His dedication to innovation, exceptional service, and culinary excellence has earned him widespread acclaim, including the prestigious accolade of three Michelin Stars.
Will offers insights into the essence of hospitality, emphasising the importance of creating memorable experiences and nurturing relationships. He shares anecdotes, like the impactful reaction from a fine dining customer he served a New York hot dog, highlighting the profound impact of making people feel seen and valued and how small gestures can create lasting memories.
Will explores practical tips for enhancing experiences, such as attentiveness and understanding the love languages of those we serve. Drawing from personal experiences, like caring for his mother with cancer, Will underscores the significance of empathy and resilience in hospitality. He also discusses the crucial process of hiring and firing in building a cohesive team, advocating for deliberate choices to foster a culture of dedication and growth.
Through engaging conversation and insightful stories, this conversation emphasises hospitality is both an art and a science, essential for success in any endeavour.
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Transcript
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| 0:00.0 | The idea that one restaurant is the best restaurant in the world is kind of absurd. |
| 0:04.8 | When you earn the top spot on that list, what it means is that you are having the greatest |
| 0:09.2 | impact on the world of restaurants at that point in time. |
| 0:12.8 | I derive significant and genuine pleasure |
| 0:16.5 | out of bestowing graciousness upon others. |
| 0:19.7 | Am I willing and prepared |
| 0:21.7 | to always do what right looks like at every crossroads. |
| 0:25.8 | And you make that commitment to yourself, then you never need to make another challenging |
| 0:30.5 | decision ever again. That is Wil Gdara and this is high performance, the show that unlocks the minds of some of the most fascinating people on the planet. |
| 0:40.0 | I'm Jake Humphrey and alongside Damien Hughes we learn from the stories struggles and successes of our guests |
| 0:46.7 | allowing us all to explore be challenged and to grow and I'm so pleased you've come to this episode |
| 0:52.4 | because I know that Will is not a household name. |
| 0:55.0 | But he is the man who created the world's number one restaurant, |
| 0:59.0 | 11 Madison Park in New York. |
| 1:02.0 | And the key is he didn't do that by accident. |
| 1:05.2 | He learned the secrets, he employed those secrets, and he changed the restaurant |
| 1:10.4 | business forever. He's actually written a book subsequently |
| 1:14.0 | about those experiences called unreasonable hospitality. It is a |
| 1:18.7 | brilliant read and in the book |
| 1:20.8 | Will describes in fascinating detail the mindset that took him to the top, |
| 1:25.3 | the behaviors that made that crucial difference. |
| 1:28.0 | And probably most importantly of all, the way that you can achieve greatness in your life by employing the same tactics. |
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