Building Culture that Persists - Is it Possible in Dental Practice Management?
Shared Practices | Your Dental Roadmap through Practice Ownership
Dr. George Hariri | Shared Practices Network
4.9 • 559 Ratings
🗓️ 26 May 2025
⏱️ 35 minutes
🧾️ Download transcript
Summary
In this episode, Richard Low and Alex Sharp reveal how a resilient dental practice culture is the true engine behind elite dental practice management. Building a team of "missionaries" rather than "mercenaries" transforms your daily operations and ensures sustainable dental practice growth, even when facing unexpected staff turnover. For any dentist navigating the hurdles of dental practice ownership, creating concrete, daily winnable games for your team is essential.
If your office feels chaotic, it is time to upgrade your dental practice management. Stop relying on an inspiring poster on the wall and start implementing real dental business strategies. Here is your guide to building a culture that persists:
- Define Daily Wins: Give every team member measurable goals, like tracking new patient wait times, so they know exactly how to succeed each day.
- Embrace Crucial Conversations: Sprint toward personnel problems and address toxic behavior directly instead of sweeping it under the rug to save chairside convenience.
- Implement Checklists: Use temporary task tracking to build operational habits and ensure everyone knows their exact inputs.
- Remove the Fear of Turnover: Understand that your culture will survive departures, and replacing a net-negative employee ultimately strengthens your clinic.
A blank canvas is an opportunity to co-create expectations with your staff. Master these dental practice management skills to build an unstoppable and highly profitable practice.
Ready to take the next step in your dental practice journey? Visit https://sharedpractices.com to learn more about our Buyer Representation and Coaching services, designed to help dentists buy, grow, and optimize profitable practices. You can also use our Free Look to evaluate dental practice opportunities with real data before making a decision. For daily Dental Moneyball insights, strategy tips, and updates, follow us across our social channels.
Transcript
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| 0:00.0 | Welcome to the shared practices podcast. I have with me my good partner and friend, Dr. Alex Sharp, |
| 0:09.8 | the man who is a giant among men. And we're going to talk about some fun stuff today. Alex, |
| 0:15.1 | how's it going? Good great, Richard. What an intro. I'm standing on my breadbox to try to live up to that. |
| 0:20.5 | But what's funny is before we hit record, we have a topic. We have some ideas and we have some bullet points around the topic. But I just think it's funny how over time we were able to come up with a great topic and not put in like hours and hours and hours of prep. We can just volley some ideas back and forth. And then we rough out the bullet points and then we go. So I think that's a sign of you being a consummate professional. No, it's a sign of like, we've lived some crap. It's really what it comes down to. This is no longer theoretical. It's not like, hey, let's get some experts on the podcast who've done some things so that we can pepper them with questions. |
| 0:55.4 | It's like, no, we've been here, done this, got the shirt, and there's still more to learn. |
| 1:01.2 | But that ability to talk about what's worked and what hasn't worked, we can do it in our sleep. |
| 1:07.2 | I was talking to a representative from one of the new dental schools that's opening up, and they were asking a bit about my bona fides. |
| 1:15.9 | And I was explaining exactly what you just said, that, you know, I became a part of this amazing podcast that started out with the mission of learning from the experts in the field. |
| 1:27.1 | And then somewhere along the way, I don't |
| 1:28.7 | know when the torch got passed or the baton got handed off, but we gained enough actual |
| 1:34.3 | tangible experience ourselves to have a platform to stand on and say, hey, we've done this, |
| 1:40.6 | do this instead of this. Here's a hard one lesson. Avoid this landmine. And that's what I enjoy doing is saying, all right, well, I stepped on this landmine. Here's how not to do that. And here's what I learned as a result. So yeah, it's cool to be on this side of it now. Well, and I'm going to tease some behind the scenes numbers that I don't know if I'm allowed to share, but we can edit this |
| 2:01.6 | out if you don't like it. We get a profit and loss statement on a bunch of practices that we get |
| 2:06.4 | to see how well they do. And something I'm sure that's actually a little bit painful for Alex or a source |
| 2:11.8 | of pride, maybe both, is the fact that your very stable, formerly sharp family dentistry practice is this anchor of |
| 2:22.7 | stable profitability, a good office, good people, a solid culture, and it outperforms a lot of denture |
| 2:32.0 | and implant offices that have very high production dollar amounts. |
| 2:36.2 | You know, Scott Luna talks about these different paths to a million dollar profitable practice, |
| 2:40.3 | and we've got our growth avatars. There's a lot that's possible in one large healthy practice. |
| 2:46.4 | And your practice has been an anchor for shared practices group, but also for your team, for your |
| 2:52.4 | patients. And I think a large part of that, and you and Lana and anyone else who's been |
| 2:57.8 | involved would probably agree, has been the concrete culture that you've built that is no |
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