Building Brand Loyalty in Hospitality with Elizabeth Harlow and Chris Trick

The Playbook With David Meltzer

David Meltzer, Entrepreneur.com

Business, Careers, Entrepreneurship

4.9 • 1.9K Ratings

🗓️ 22 October 2024

⏱️ 31 minutes

🔗️ Recording | iTunes | RSS

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Summary

In today's episode, I'm joined by Elizabeth Harlow and Chris Trick from Sonesta International Hotels. We explore the unique strategies that make Sonesta stand out in a competitive hospitality market, including their approach to sports partnerships, social media amplification, and the importance of creating memorable guest experiences. Elizabeth and Chris share how they've built brand loyalty through personalized services like the pet-welcoming PAWS program and innovative offerings for fitness enthusiasts. We also discuss how AI and technology are shaping guest experiences, improving operational efficiency, and contributing to Sonesta's continued growth across its diverse range of properties.

Transcript

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0:00.0	Every day it seems like another device is getting smarter.
0:03.7	From smart watches to Wi-Fi enabled LED bulbs,
0:08.4	everything around us is becoming more connected and efficient.
0:12.1	And just like our world is getting smarter,
0:15.4	your e-commerce business should be too.
0:18.2	If you're looking for incredible efficiency
0:21.0	or if your business has outgrown its old shipping solutions,
0:25.0	Ship Station is the tool that can help you take that next step.
0:30.0	Ship Station offers exceptional shipping efficiency
0:32.8	with a powerful all-in-one order fulfillment system.
0:36.7	It integrates with over 180 of the most popular e-commerce platforms,
0:40.9	marketplaces, and carriers, making it easier than ever to manage your shipping
0:45.9	tasks.
0:46.9	I personally use Ship Station and let me tell you, it's a game changer, the ability to automate
0:52.4	shipping tasks
0:53.2	and manage orders from one simple dashboard
0:55.8	has saved me countless hours.
0:57.9	I love that I can print shipping labels
1:00.6	with just one click and take advantage of industry leading discounts.
1:05.0	Up to 89% off with carriers like UPS, DHL Express, and USPS.
1:11.0	It's made scaling my business faster and more efficient than I ever thought possible.
1:18.0	Plus saving thousands on shipping costs is just the icing on the cake.
	...

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