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Masters of Scale

Build stronger trust on your teams, with Rachel Botsman

Masters of Scale

WaitWhat

Entrepreneurship, Business, Management, Reid Hoffman, Mindset, Diversity & Inclusion, Jeff Berman, Bob Safian, Startups

4.64.4K Ratings

🗓️ 25 September 2025

⏱️ 34 minutes

🧾️ Download transcript

Summary

What happens when your team doesn’t trust each other? How can you repair damaged trust at work? How has technology changed the way we decide who to trust? Author and trust researcher Rachel Botsman joins host Jeff Berman to tackle these questions and more. 

Her latest book is How to Trust and Be Trusted: https://www.rachelbotsman.com/work/how-to-trust-and-be-trusted

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Transcript

Click on a timestamp to play from that location

0:00.0

Scaling a business in the US can feel like a maze. Each state has its own payroll, benefits, and compliance rules, pulling your focus away from growth, which is why founders use Deal.

0:11.4

Deal is the professional employer organization, or a PEO, that gives you a dedicated HR expert, plus Fortune 500 level benefits for your team.

0:20.3

The National Association of PEOs says

0:23.1

businesses can grow twice as fast if they use one. So if you're scaling, make it simple with deal.

0:29.4

Go to D-E-E-L.com slash M-OS and get up to three months free.

0:35.0

If you're in private capital, you understand that your next great deal starts with

0:39.9

who you know. That's why over 3,000 firms trust Affinity, the CRM platform purpose built for

0:47.6

private capital. Affinity's relationship intelligence reveals your team's strongest paths to

0:53.5

founders, investors, and decision makers,

0:56.4

using insights hidden in emails, calendars, and meetings.

1:00.7

With powerful AI tools like Affinity Notetaker and Deal Assist,

1:05.2

you'll spend less time managing data and more time closing the right deals.

1:10.6

Learn more at Aff.co slash marketplace.

1:17.7

The game changer is that in old forms of information and news, you could kind of take what I

1:24.7

call a trust pause. You could slow down and you could say, is this person, is this product, is it worthy of my trust?

1:32.8

And we don't do that anymore because everything is designed around speed and efficiency.

1:39.6

I mean, you talk to most entrepreneurs.

1:41.2

It's about taking out the friction.

1:44.0

Rachel Botsman really knows it feels like the world just keeps getting faster and faster.

1:50.6

And she wants us to take these pauses, trust pauses more often.

1:56.0

She's an expert researcher on trust and on how technology is upending this bedrock element of being human.

2:03.6

For the first time in history, we could trust strangers mediated through technology in ways

...

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