Bryan & Shannon Miles: Secrets to Remote Culture and Servant Leadership Success

Mick Unplugged

Realm

Education, Self-improvement, Business, Entrepreneurship

4.8 • 3K Ratings

🗓️ 13 September 2025

⏱️ 40 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Bryan and Shannon Miles are visionary entrepreneurs, servant leaders, and the dynamic husband-wife team behind Belay, a groundbreaking virtual assistant and bookkeeping company. After climbing out of $80,000 in debt and leveraging their faith and work ethic, they built Belay into a nine-figure success, redefining how remote work and leadership can thrive in a digital age. Following their transformative exit, Bryan and Shannon launched Owner, a nonprofit dedicated to supporting and equipping business owners with resources, community, and guidance for both personal and professional growth. Deeply rooted in servant leadership and faith, their journey is one of resilience, growth, and a passion for empowering other entrepreneurs to build not just successful businesses, but meaningful legacies.

Takeaways:

Servant Leadership as a Foundation: Bryan and Shannon stress that true leadership is about serving others and building a legacy that extends beyond personal gain—99% of a leader’s actions should benefit those around them.
Culture Is Key for Remote Success: Company culture is built on shared vision and trust, not physical offices or perks. Belay’s all-remote team succeeded by fostering deep trust, clear expectations, and magnetic vision.
The Messy Middle Matters Most: While many focus on the start-up or exit phases, Shannon and Bryan highlight the importance of the “messy middle”—the growth period that shapes leaders personally and professionally, often requiring daily adaptation and self-discovery.

Sound Bytes:

“Culture isn’t about a fancy office or a Friday pizza party. It’s about a shared vision that everyone moves toward together.”

“We didn’t just want to build a successful business; we wanted to create the type of company we’d always dreamed of working for.”

“The breakthroughs don’t just come at the beginning or the end—they happen in the messy middle where you have to grow as a leader.”

Connect & Discover Bryan and Shannon:

Instagram: https://www.instagram.com/bryanandshannon/?hl=en

Website: https://belaysolutions.com/blog/one-next-step-018-bryan-shannon-miles/

Website: https://www.o-nr.org/

https://onr.kit.com/thebusinessownersjourneyresource

Website: https://miles.ag/about/

LinkedIn: https://www.linkedin.com/in/bryan-miles-milesag/

Book: Virtual Culture: The Way We Work Doesn't Work Anymore

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Transcript

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0:00.0	Hey, everybody. I'm really excited to bring you this episode with Brian and Shannon Miles.
0:04.0	If you've ever wondered what a nine-figure exit looks like, we're going to break it down in this
0:09.0	episode. We're also going to talk about the importance of culture, the pitfalls that entrepreneurs
0:13.5	usually have, and the importance of servant leadership. Get ready to buckle up and listen to
0:18.7	this dynamic episode with Brian and Shannon
0:21.3	Miles. Please join me in welcoming the visionary, the relentless, the kingdom-minded Brian and
0:27.7	Shannon Miles. Both of you, how are you doing today? Doing great. Thank you so much for the
0:32.1	opportunity to be here. I am honored to have both of you. I was telling you both, you know, offline, become a huge fan of you both recently.
0:41.1	I think that we share so much in common to not just the world, but in particular, to leaders, right?
0:48.7	You all know I'm writing a book, how to be a good leader when you've never had one, right? And I feel like the world
0:57.8	puts a lot of importance on, I'm not going to say things that don't matter. So I'm not saying
1:02.9	that. But when we were growing up, Brian and Shannon, we had leadership books in the library
1:08.1	at school from like early on, right? Like there was always
1:11.8	leadership moments. And I just feel like today social media is kind of driven into silly or
1:17.8	how can we go viral. But there's this big thing of leadership that we're not talking about. So I'd
1:23.7	love to start with with both of you and what's your because. That thing that's deeper than your why, like that thing that really resonates with you that drives you.
1:32.8	So if I were to say, I'll start with Shannon, because I know she's the boss, right, Ryan?
1:36.3	Of course.
1:36.9	Shannon, what's your because?
1:40.7	You know, my because is I truly believe everything belongs to God.
1:48.4	And because of that deep belief and how I've seen leaning into that and living that out
1:54.9	show up in my life over and over again, it has enabled me to have a unique perspective on business and business
	...

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