On this episode of Scouting For Growth, Sabine VdL speaks with Bobbie Shrivastav, Co-Founder and CEO of Solvrays, about the real transformation opportunity hiding in plain sight: insurance operations. Not the flashy front-end innovation. The messy, manual, high-volume back office work that quietly drives cost, delay, burnout—and operational risk. Bobbie’s mission is bold and refreshingly practical: use AI-driven workflows to eliminate up to 70% of manual work, without sacrificing what matters most in enterprise insurance—governance, auditability, and human-in-the-loop control. The reality: work still arrives in non-digital form Bobbie highlights a truth most transformation programs underestimate: not everything entering an insurer is digital. Documents still arrive by mail. Emails still carry unstructured attachments. Teams still manually extract information and route it to the right place. Solvrays starts there—capturing and extracting data from manual sources and pushing it into case management systems. That single shift can eliminate 5–7 touchpoints immediately, reducing handoffs, errors, and time lost to “administrivia.” From “assistants” to agents that move work forward A standout example: when a new business application arrives via email, Solvrays can detect it, extract the right data, classify it correctly, and integrate it directly into the new business workflow. What used to take a person checking inboxes, keying data, and nudging systems forward becomes an automated, governed flow—freeing teams to focus on decisions, not data entry. Legacy is everywhere (and customers don’t care) Bobbie notes that 74% of the industry is still tackling legacy systems—and yet customers expect seamless service regardless of what’s running behind the curtain. Solvrays uses agentic AI as a connector across environments: legacy systems database-to-database integrations modern platforms via APIs The message to enterprise leaders is clear: modernization doesn’t always require ripping everything out. Sometimes the fastest path is orchestration that works with reality. Speed matters — but only when risk is respected Bobbie tackles the biggest anxiety point in transformation: implementation. It can drain IT and ops teams and stall momentum. Solvrays’ promise is confident: after signing, their goal is to deliver one workflow in two weeks, not months. Fast value creation—without cutting corners on compliance, change management, or control. Why this matters now This episode is essential for insurers facing: operational overload rising cost pressure retiring talent and knowledge gaps slow transformation cycles that don’t match business urgency Bobbie’s message is a hopeful one: AI doesn’t have to create fear in operations. Done right, it becomes an engine for stability, scalability, and relief. Because the future of insurance isn’t just digital. It’s governed automation that actually works in the real world.