4.6 • 732 Ratings
🗓️ 9 December 2021
⏱️ 66 minutes
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As we wrap up all the orders that came in during Black Friday, Isaac talks about some of our experiences during this year's sale.
Video Link: https://youtu.be/zMDeulU2xCI
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0:00.0 | Back to another T-Rex talk. My name is Isaac Bodkin, which you probably already knew because you probably watched some of these before. |
0:06.0 | This is mostly going to be kind of a post-mortem on our Black Friday sale and a Q&I, Q&A, Q&I. |
0:14.0 | It'll be questions and answers regarding Black Friday stuff, lessons we've learned over the years, lessons we've learned this year. |
0:26.8 | But I'm watching the chat more closely than I normally do, and I feel like maybe I should just let you guys talk amongst yourselves. I'll kind of keep an eye on it and just rest here for a bit |
0:34.0 | because it's been pretty frantic catching up after Black Friday. Although I will say |
0:38.3 | I've done very little. I want to particularly shout out a couple of departments, a few departments |
0:44.0 | that have worked the hardest shipping is obviously killing it. The production team making sidecars |
0:50.7 | as fast as they possibly can are doing a phenomenal job. There's a bunch of people |
0:55.3 | that are really, really killing it, but I want to especially call out customer service, |
0:59.1 | because customer service started working the long Black Friday hours pre-Black Friday, |
1:05.7 | shipping production, stuff like that. We didn't really kick in high gear until Monday, |
1:10.1 | but everybody has been |
1:11.1 | working some level of overtime, but customer service has definitely been working the most |
1:18.0 | overtime. So I'm going to try to handle a little bit of customer support questions myself here. |
1:24.0 | And let's see, did you bring your entire family to help out on Black Friday, Isaac? |
1:29.4 | I did not. I have small children that are not allowed back in the production area when all the |
1:34.1 | machines are on, so not my entire family, no. But my first T-Rex work that I was doing was actually |
1:41.3 | Black Friday catch-up. This was before I was officially working for T-Rex, |
1:45.7 | but I would come in to make holsters on Black Friday. |
1:48.3 | That was when I got banned from the buffing stations, |
1:54.4 | a ban that has been in place for going on seven, seven, eight years now. |
2:00.5 | I've been banned from using any, any buffing |
... |
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