Big Tech is gaining Americans’ trust, but not when it comes to their kids’ data, survey says
Marketplace Tech
Marketplace
4.5 • 1.3K Ratings
🗓️ 21 February 2023
⏱️ 7 minutes
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Summary
Social media companies and other big technology firms have been under fire: President Joe Biden called for stricter regulations during his State of the Union address; FBI Director Christopher Wray has raised national security concerns about TikTok; and lawmakers are considering age restrictions for young social media users. Despite this, public trust in Big Tech companies is up, a new survey from The Center for Growth and Opportunity found. Marketplace’s Kimberly Adams spoke to Taylor Barkley, technology and innovation director for the CGO, about the surprising results.
Transcript
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| 0:00.0 | For the first time in years, Americans report feeling better about big tech. |
| 0:07.0 | From American public media, this is Marketplace Tech. |
| 0:10.0 | I'm Kimberly Adams. |
| 0:15.0 | Social media companies and other big technology firms are seemingly always under fire. |
| 0:27.0 | During President Biden's state of the Union address, he called for stricter regulations on Silicon Valley. |
| 0:33.0 | Meanwhile, the director of the FBI has raised national security concerns about TikTok, |
| 0:39.0 | and lawmakers across the country are considering bans on some apps and age restrictions for users. |
| 0:46.0 | Despite all of this, new survey results from the Center for Growth and Opportunity at Utah State University |
| 0:53.0 | show that public trust is up. |
| 0:56.0 | Barkley is the technology and innovation director for the CGO, and he says these latest results, |
| 1:02.0 | measuring levels of trust in big tech and government, surprised him. |
| 1:06.0 | This is the first time we've seen up swings in trust, including across the three levels of government, |
| 1:12.0 | federal, state, and local. |
| 1:14.0 | All the tech companies, there's increased trust. |
| 1:17.0 | Microsoft went up by nine points, Google, by eight, in Amazon, just behind, up by seven. |
| 1:24.0 | Even TikTok went up from 10 to 16 on levels of trust. |
| 1:28.0 | It was fascinating to see for the first time a big increase in trust for tech companies. |
| 1:34.0 | Yeah, that seems odd, given that a lot of the rhetoric here in Washington is pushing the exact opposite. |
| 1:41.0 | That's correct. It's surprising, and to be honest, we're still trying to wrap our heads around why it might be. |
| 1:47.0 | It's kind of thinking out loud here. This is the first time we've feel at our poll, post-COVID environment. |
| 1:54.0 | The most of the polls have been happening since July 2020 was the earliest. |
| 1:59.0 | It's been during COVID times, the pandemic was humming along at full speed. |
... |
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