This is on point. I'm Megna Chakrabardi. For roughly a year now, residents of Richmond, Virginia, have had problems with their mail, packages going missing, undelivered letters.

I've had three packages that were supposed to be delivered.

They arrived in my local post office on April 4th,

and they've never been delivered.

It's been almost two months.

I've talked to the staff. They don't know where they are.

They do know they're here, but they don't know where they are so they can't deliver

them. That's on point listener Adeline Miller there. Here's Tracy Council who also lives in Richmond.

In January I mailed a check for our property taxes and the check was simply never received. We were charged penalties and

interest because the payment didn't go through and when I went down to City Hall, they just kind of chuckled and said, yeah, we have terrible mail service here.

Quite a revelation. I'm really sorry to hear that, Tracy. But as it turns out, last year, Richmond, Virginia became the first place in the country

where a local post office hub was changed to a regional postal hub.

That shift is part of Postmaster General Louis de Joy's sweeping 10-year plan to modernize

the United States Postal Service. The agency has been rolling out big changes in

cities across the country over the past year or so and many of them are creating big

problems and today we want to understand more about why that is.

And before we introduce our first guest, I want to just say that we did reach out to the

USPS multiple times for an interview and did not receive a response. So we're going to start

with Luca Powell. He's an investigative reporter with the Richmond Times

dispatch and he joins us from Richmond Virginia. Luca Luca, welcome to Onpoint.

Hi, Magna.

All right, so first of all, when did Richmond's

...