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today at Damon Runyon.org slash donate. So tell me how American Airlines can cancel your flight and then not rebook you on

something, put you on standby and have you waited an airport for 24 hours and tell you that the next flight that you can get is in six days.

So we have 200 passengers on this flight right now.

How long have you been waiting seven hours so they

told us it was going to be 30 minutes and we're all still on this flight

at 1044 Spirit.

Six hours in a plane in Newark, New Jersey, and we never got off the ground.

We're going back to the terminal, and this is the line to get out of the plane.

Everything's been canceled.

Welcome to Modern American Air Transportation.

Complaints against US Airlines

hit a record high last year and it's not getting any better. Consumer complaints nearly doubled in the

first three months of this year, that's according to the U.S. Department of Transportation.

With only four major airlines, United, Delta, American, and Southwest in the U.S. controlling about 80% of the market,

there's little choice.

And with air travel expected to reach a record high this holiday season, many will be subjected to the worst of travel, long

lines, high prices, and seating space that seems to be shrinking by the year.

So why does our time and flight have to be riddled with anguish and what can be done to make the skies friendly again?

We get into those questions and a whole lot more after the break.

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