Behind every Dunkin’ Donut stands this CEO
Corner Office from Marketplace
Marketplace
4.8 • 545 Ratings
🗓️ 13 June 2018
⏱️ 21 minutes
🧾️ Download transcript
Summary
Nigel Travis has run Dunkin’ Donuts and Baskin-Robbins as CEO of Dunkin’ Brands since 2009. And he’s as surprised as the rest of us at the resurgence of doughnuts. In this interview, Travis talks about how his background in human resources makes him a better CEO, why it’s so difficult to find employees these days, and the No. 1 thing people like to buy with their doughnut (the answer will probably surprise you).
Transcript
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| 0:00.0 | Hey, everybody, it's Kai Rizdahl. |
| 0:05.3 | Thanks again for downloading this episode of the Corner Office podcast. |
| 0:08.6 | My conversations with people leading the companies that you know and maybe want to know more about. |
| 0:13.4 | This time it's Nigel Travis. |
| 0:14.9 | He is the CEO of Duncan Brands, the company behind Duncan Donuts, of course, also Baskin-Robbins. |
| 0:20.5 | We really did, though, spend most of our time talking about coffee and donuts because, you know, coffee and donuts. |
| 0:26.0 | Also, we get into what you're most likely to buy along with your donut. |
| 0:30.3 | The answer, my guess, would be surprising to you. |
| 0:33.1 | And finally, what it's like to be a CEO with a background in human resources. |
| 0:36.8 | Here we go, my conversation with Nigel Travis, the CEO of Duncan Brands. We're expecting you. Don't you have a seat? Ready to go to work. Nigel Travis, welcome to the program. I'm delighted to be here. That wasn't much of a thing for listeners to go on, but they will very quickly discover you're not originally from, shall we say, the Boston area, are you? How did a guy from East London wind up running |
| 0:57.7 | this company? Yeah, I get asked that question a lot, Kai, and I have to say, for someone who's |
| 1:05.1 | now 68, I've had kind of an eventful career. I've had the opportunity to move from East London |
| 1:11.1 | where I was brought up in a very entrepreneurial family, |
| 1:14.9 | moved through human resources for 20 years, |
| 1:17.7 | and then finally it led up, ended up leading companies |
| 1:21.4 | such as Blockbuster, Papa John's, Dunkin Brands, and I've been a CEO now for 13 and a half years. |
| 1:32.4 | So we were talking before we turned the microphones on, actually, about the varying levels of experience that CEO sometimes have with various parts of their jobs. |
| 1:40.1 | And I just want to point out here that I have never ever once in a long time in doing this job. |
| 1:44.8 | Spoken with a CEO who had 20 years in human resources, human relations. |
| 1:48.6 | That's kind of amazing. |
| 1:50.5 | I think there are a few out there who over time have migrated from being HR. |
| 1:57.3 | And I think in many ways it's a great, what should we say, a great opportunity to prepare |
... |
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