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FranklinCovey On Leadership with Scott Miller

Barbara Cogburn: Navigating Difficult Conversations

FranklinCovey On Leadership with Scott Miller

FranklinCovey

Business, Management

4.9851 Ratings

🗓️ 13 February 2024

⏱️ 33 minutes

🧾️ Download transcript

Summary

Everyone needs the insights in this episode to better navigate difficult conversations. FranklinCovey senior consultant and subject matter expert, Barbara Cogburn, joins us for a discussion on the importance of balancing courage and consideration, sharing clear intent, and the power of pausing, observing, and asking questions during difficult conversations. She highlights the value of visualization and preparation to respond effectively to emotional reactions and encourages listeners to stop avoiding difficult conversations and start engaging in them with the right tools and mindset. Do you know how you communicate? Take our Difficult Conversation Assessment to gain insight into which of three conversation styles you use and learn how to navigate conversations with effectiveness and authenticity.

Transcript

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0:00.0

Hello and welcome back to Franklin Covey's twice weekly podcast on leadership

0:14.8

with Scott Miller. That's me I'm your host each week six years nearly 350

0:19.2

episodes taped where on Tuesdays and Fridays we share with you both an audio and video format

0:25.4

podcast interviews with some of the most influential, consequential thought

0:30.7

leaders and luminaries of our time.

0:33.4

Sometimes they are CEOs, best-selling authors,

0:36.6

members of the clergy, entrepreneurs, athletes,

0:40.0

Olympians, actors, celebrities.

0:43.0

Sometimes they are people that may not be a household name,

0:46.4

but have experienced some tragedy, some unspeakable

0:50.2

ability to triumph over unrelatable circumstances and both summon the courage and vulnerability to come and talk about it to us all in the hopes of making us better.

1:01.0

Better leaders, better friends,

1:03.4

better partners, spouses, individual contributors,

1:06.8

whatever the primary roles you are experiencing in life,

1:10.4

this podcast is meant to make you more effective and better.

1:15.0

Today I'm delighted to swing the camera internally to one of our own thought leaders, Barbara

1:20.5

Cockburn. She was both a client and now is one of our experts specifically

1:26.3

around a new solution that Franklin Covey has recently released. We call it

1:30.5

navigating difficult conversations.

1:32.8

So if you have any conflict in your life, perhaps it's with your father-in-law or your neighbor,

1:39.5

your landlord, your mortgage broker, your you name it.

1:43.6

Perhaps it's someone on your team that works with you or for you.

...

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