More than a couple of you have asked me on the discussion group if I've heard any calls with a bad dispatcher.

I have. A few times. The truth be told, I don't like to think too much about it. I don't like

bad-mouthing a fellow dispatcher.

Not publicly, because I know what we go through, which is a lot, nearly every day.

But this is something that does need to be addressed.

A dispatcher can make mistakes, but most of the times that a dispatcher gets in trouble, it's a simple mistake.

We're human just like anyone else.

You do something enough, and you're bound to make a mistake of some sort.

Take me, for instance.

In my estimation, I've talked on 911 and the non-emergency lines probably hundreds of thousands of times in my career.

Have you or anyone that you know ever done anything at all hundreds of thousands of times?

And if you have, did you always do it right every single time?

Highly, highly doubtful.

Those mistakes happen.

This episode is not one of those where a small, simple mistake happens.

This episode tonight will go over a call many of you have either heard bits of it or have some sort of knowledge of.

Like on most previous episodes, I'm just going to go ahead and play the call without any intro as to what's going on.

This one's a longer call, so I'll probably actually stop this one and discuss bits of it as we're going.

Break it up some.

So, here we go.

I went one, where's your emergency? I'm in an emergency. A severe emergency. I'm in a flooding. My car

is veered off the road while I'm doing my newspapers and I'm flooded over here on the end of

...