August 28 - Scandinavian simplicity extends to... buying tickets

Simon Calder's Independent Travel Podcast

The Independent

Places & Travel, Leisure, Society & Culture

3.6 • 628 Ratings

🗓️ 28 August 2023

⏱️ 8 minutes

🔗️ Recording | iTunes | RSS

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Summary

This week will see much debate about plans to close railway station ticket offices – including the wider question about how passengers with disabilities are to be helped.

Yet in Scandinavia, this has already happened: the final three ticket offices in Sweden’s three biggest cities closed during the Covid pandemic as a cost-saving measure.

In Finland, too, online booking is the norm.

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Transcript

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1:03.7	Hello and welcome to today's independent travel podcast with me, Simon Calder, for Monday, 28th of August. I'm in Helsinki. What a beautiful city
1:17.1	it is. A little less rain would be good but I'm not complaining. It is a very handsome
1:24.1	city and actually with what's going on in the world a way that you can get a sense of
1:32.6	being in Russia, a country that I have previously thoroughly enjoyed travelling to. But that's not
1:40.3	what I'm talking about. I'm talking about rail ticket offices because this is the final week in which you will be able
1:50.4	to register your thoughts about rail ticket booking offices being closed.
1:59.1	The government has asked the train operators to look at proposals for cutting most of them.
2:07.3	The government says that it's going to be a much better system for passengers because they will be able
2:13.8	to get assistance from the ticket office staff who will be freed up to look after passengers who need extra help and assistance.
2:26.3	An awful lot of people think that is completely not the agenda.
2:32.3	They see this as a way of cutting jobs, cutting costs, cutting service to people
2:40.2	who really need assistance and it's hugely controversial. To see what might happen though,
	...

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