On this episode of Scouting For Growth, Sabine VdL sits down with Arvind Sontha, Co-Founder (and CEO) of Kyber, an AI startup redefining one of the most overlooked levers of claims performance: correspondence. Because while the industry loves to talk about AI in underwriting and fraud… the moment of truth for customers often comes down to something far simpler: The letter. The wording. The timing. The clarity. And right now, carriers are under mounting pressure to deliver communications that are not only faster and more transparent—but also compliant across 50 states. That’s why claims transformation isn’t optional anymore. It’s survival. From “cool AI” to real insurance execution Arvind’s journey is a classic founder moment: he knew he could build complex AI systems to quantify risk. The bigger question was whether he could operate inside the real-world machine of insurance. So he did what few founders do: he got his broker’s licence. Not for optics—because credibility in insurance isn’t earned through demos. It’s earned through fluency in regulation, workflow, and distribution. The pain point hiding in calendars One of the most powerful insights in this episode has nothing to do with technology—and everything to do with time. Arvind explains the real cost of claims letters: if an adjuster needs an hour to draft a document, they don’t need an hour. They need a 1.5-hour calendar block—because context switching is real, interruptions are constant, and the work keeps getting pushed. Multiply that across adjusters, managers, reviews, approvals… and the result is slow communication, higher cycle times, and frustrated policyholders. Kyber changes the game by taking that process from 1.5 hours to 30 seconds: high-quality letter generation one-click approval faster delivery to the customer And that “slip it into any part of your day” advantage? It’s underrated—and massively impactful. Kyber’s model: AI-native document generation for claims Kyber is built as an AI-native document generation and delivery platform made for claims teams. It automates drafting, standardizes language, and reduces the chaos of template sprawl—especially in large, multi-state operations. Arvind shares results that make enterprise leaders lean in: 65% faster drafting times 80% template consolidation across a 50-state operation 5x reduction in letter cycle times That’s not incremental efficiency. That’s operational lift you feel immediately—in cost, speed, and customer trust. The future: compliance as a shared advantage Kyber’s next frontier is just as strategic: managed parameters for statutory and fraud language. Arvind’s point is simple: it’s inefficient for every carrier to reinvent compliance wording repeatedly. If platforms can manage standard language updates intelligently, insurers reduce risk, increase consistency, and improve governance without adding friction. In a world where regulation is complex and scrutiny is rising, this approach turns compliance into a scalable asset—not a bottleneck. Why this matters now This episode is a must-listen for claims leaders, COOs, and transformation executives who want real AI impact without turning operations upside down. Because speed matters. Compliance matters. Trust matters. And in claims, trust is built in the moments customers actually experience: What you say. How fast you say it. And whether it holds up when it matters most.