This week on the perfect scam.

And you've already mentioned this was a small community.

There must have been very few people in that area that weren't touched by this directly in some way.

Incredibly widespread impact on the community.

There was a Facebook page created for victims of Megan Hatch, victims of Sunset Mesa.

It was called that. And there were hundreds of people in there.

And their stories were all the same. You know, this is what she said to me, this is what she promised,

and this is what I found out really happened to death. It's incredible. It's devastating to that community. By my calculations, you know,

at the low end, she may have stolen 3% of the population of Montrose.

Welcome back to the perfect scam. I'm your host, Bob Sullivan. What happens when you and your

family decide on cremation after a loved one's death? We all imagine everyone in the industry

handles their job with the utmost reverence and respect, and the vast, vast majority of people do.

But what if they don't?

Today you'll hear the conclusion of our two-part story about the small town of Montrose, Colorado,

and what was going on inside the Sunset Mesa Funeral Home there.

Shirley Hollenbeck had her husband Cactus cremated there

when he died, or at least that's what she believed. There was a small mix-up owner, Megan Hess has told

Shirley, but it was just a paperwork mishap. Shirley tries to put it out of her mind, but a few

months later, a Reuters reporter named Brian Groh reaches out to Shirley with some

really sensitive, really unimaginable questions. Brian is investigating the for-profit bodybroker

trade, a set of middlemen who supply human remains to organizations for research purposes,

and he's got some very disturbing information about cactus and a host of other families who used Sunset Mesa services.

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