Anger. Neutrality. Empathy. | Ep 208

The Game with Alex Hormozi

Alex Hormozi

Entrepreneurship, Education, Business, How To

4.9 • 4.4K Ratings

🗓️ 22 May 2020

⏱️ 8 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

You can't use your reason… it's just gonna escalate the situation. Today, Alex (@AlexHormozi) talks about an instance wherein a vendor got extremely angry with him, how he dealt with the situation, and the advice his friend gave on how to combat these kinds of situations with empathy.

Welcome to The Gym Secrets Podcast where you can listen in on the Top 1% of Gym Owners to hear the secrets of what they are doing differently to get more customers, make more profit per customer, keep them longer, and do it all without sacrificing their personal lives. We've got roll up your sleeves kind of hustle with a little bit of cleverness and a lot of heart. We are 1% of gym owners and this is our podcast. Hosted by Alex Hormozi.

Timestamps:

(2:49) - After asking for advice, Alex learns from his friend “Anger is weakness. Neutrality is strength. Empathy is the strongest.”

(3:47) - In business rapport wins wars. If you can show genuine empathy for your customers, you have the strongest frame. You will always win

(4:42) - Whenever you encounter someone who is displaying strong emotions (i.e. anger, sadness, etc), the goal is to be empathetic. Ask yourself, “why is this person feeling this way?”

(5:59) - You have to step into their shoes and look through their distorted lens of the world to try and understand their reasoning. Then step by step, remove layers of filters to that lens, to hopefully bring them back to reality.

(7:00) - Like we get offended because we think it's about us. We think what they're saying is a reflection of us. And that’s not just the reality. It’s about them.

(8:02) - If you can truly empathize with them, then you will always win the conversation

Follow Alex Hormozi’s Socials:

Transcript

Click on a timestamp to play from that location

0:00.0	Real quick, you guys already know that I don't run any ads on this and I don't sell anything.
0:04.6	The only ask that I can ever have are you guys that you help me spread the words.
0:07.8	We can have more entrepreneurs, make more money, feed their families,
0:10.9	make better products, and have better experiences for their employees and customers.
0:14.9	The only way we do that is if you can rate and review and share this podcast.
0:19.4	The single thing that I have to do is leave review.
0:21.9	I'll take you 10 seconds or one type of the thumb.
0:23.9	It would mean the absolute world to me.
0:25.2	More importantly, it may change the world of someone else.
0:28.4	Anger is weakness.
0:30.6	Neutrality is strength.
0:32.8	Empathy is the strongest.
0:35.0	Welcome to the Jim Secrets Podcast where you talk about how to get more customers,
0:38.0	how to make more per customer and how to keep them longer.
0:40.4	And the many failures and lessons that we have learned along the way.
0:43.8	I hope you enjoy and subscribe.
0:48.2	What's going on everyone?
0:49.0	Hope you guys are having a phenomenal Friday.
0:52.0	I wanted to make a little video for you, a podcast for you.
0:56.8	About a conflict that I recently encountered.
1:01.2	It was something that was really interesting for me to go through in retrospect.
1:06.4	And I wanted to give you the result of the conversation I had with a friend of mine,
	...

Please login to see the full transcript.

Previous episode | Next episode

Disclaimer: The podcast and artwork embedded on this page are from Alex Hormozi, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of Alex Hormozi and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.