Anger. Neutrality. Empathy. | Ep 208

The Game with Alex Hormozi

Alex Hormozi

Business, Education, Entrepreneurship, How To

4.9 • 4.8K Ratings

🗓️ 22 May 2020

⏱️ 8 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

You can't use your reason… it's just gonna escalate the situation. Today, Alex (@AlexHormozi) talks about an instance wherein a vendor got extremely angry with him, how he dealt with the situation, and the advice his friend gave on how to combat these kinds of situations with empathy.

Welcome to The Game w/Alex Hormozi, hosted by entrepreneur, founder, investor, author, public speaker, and content creator Alex Hormozi. On this podcast you’ll hear how to get more customers, make more profit per customer, how to keep them longer, and the many failures and lessons Alex has learned on his path from $100M to $1B in net worth.

Timestamps:

(2:21) - Anger is weakness. Neutrality is strength. Empathy is strongest.

(3:19) - In business, empathy wins wars. Show genuine empathy, win.

(4:14) - Goal: be empathetic to someone with strong emotions.

(5:31) - Step into their shoes, understand their reasoning, remove filters.

(6:32) - Offense is not about us. It's about them.

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Transcript

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0:00.0	Real quick, you guys already know that I don't run any ads on this and I don't sell anything.
0:04.6	The only ask that I can ever have are you guys that you help me spread the words.
0:07.8	We can have more entrepreneurs, make more money, feed their families,
0:10.9	make better products, and have better experiences for their employees and customers.
0:14.9	The only way we do that is if you can rate and review and share this podcast.
0:19.4	The single thing that I have to do is leave review.
0:21.9	I'll take you 10 seconds or one type of the thumb.
0:23.9	It would mean the absolute world to me.
0:25.2	More importantly, it may change the world of someone else.
0:28.4	Anger is weakness.
0:30.6	Neutrality is strength.
0:32.8	Empathy is the strongest.
0:35.0	Welcome to the Jim Secrets Podcast where you talk about how to get more customers,
0:38.0	how to make more per customer and how to keep them longer.
0:40.4	And the many failures and lessons that we have learned along the way.
0:43.8	I hope you enjoy and subscribe.
0:48.2	What's going on everyone?
0:49.0	Hope you guys are having a phenomenal Friday.
0:52.0	I wanted to make a little video for you, a podcast for you.
0:56.8	About a conflict that I recently encountered.
1:01.2	It was something that was really interesting for me to go through in retrospect.
1:06.4	And I wanted to give you the result of the conversation I had with a friend of mine,
	...

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