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The Daily

Amazon's Robot Takeover

The Daily

The New York Times

Daily News, News

4.4102.8K Ratings

🗓️ 3 November 2025

⏱️ 26 minutes

🧾️ Download transcript

Summary

Over the past two decades, no company has done more to shape the American workplace than Amazon. In its ascent to become the nation’s second-largest employer, it has developed an aggressive corporate culture and pioneered using technology to hire, monitor and manage workers. Now, interviews and a cache of internal strategy documents reveal that Amazon executives believe their company is on the cusp of their next big workplace shift: replacing more than half a million jobs with robots. Karen Weise takes us inside Amazon’s push toward automation and the implications for the company and potentially for the broader economy.

Transcript

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0:00.0

From the New York Times, I'm Natalie Kittrowaf.

0:04.5

This is the Daily.

0:10.8

As the labor market cools and artificial intelligence booms, many workers are worrying about what their place will be in a changing economy.

0:21.1

My colleague Karen Wise got our hands on internal strategy documents from Amazon that offer a

0:26.9

glimpse into that future.

0:29.3

In them, she found that the nation's second largest employer plans to replace hundreds of

0:35.1

thousands of jobs with robots.

0:38.6

Today, Karen walks me through Amazon's ambitious plans

0:42.1

and what they could mean for the American workforce.

0:49.1

It's Monday, November 3rd.

0:55.7

Karen, you know, as well as anyone, that we have been hearing for a very long time that

1:01.5

robots are going to be coming for our jobs, especially at companies like Amazon.

1:07.2

But you've been reporting on how that moment that we've all been anticipating is finally here.

1:13.7

So tell us what you've found. Yeah. So I've been looking into this because covering the company

1:19.7

for as long as I've had, I saw this huge growth in their headcount and the number of employees

1:24.9

they had. And then in the past few years, it started

1:27.8

essentially plateauing. So you could tell something was starting to happen behind the scenes.

1:33.5

But I didn't realize how much progress they had made until I got my hands on some internal

1:39.2

documents. And these are the internal strategy documents for the robotics and automation team. It documents

1:46.1

sign-offs at the most senior level of the company, and it really showed the breadth of the

1:51.1

ambition that they have, the progress that they see. And what I found in these documents is that

1:56.8

they have plans to avoid hiring more than half a million workers because of using robots.

...

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