#AIS: The Lanby's Tandice Urban on solving healthcare's customer service problem

All-In with Chamath, Jason, Sacks & Friedberg

All-In Podcast, LLC

Alllin, Coronavirus, Calacanis, Palihapitiya, Health, Sacks, Friedberg, Allin, Entrepreneurship, Covid19, Gambling, Grow, Investing, Iq, Tips, Tech, Business, Jason, Startups, Poker, Technology, Money, Learn, Davidsacks, Davidfriedberg, Chamath

4.2 • 7.1K Ratings

🗓️ 1 June 2022

⏱️ 23 minutes

🔗️ Recording | iTunes | RSS

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Summary

This talk was recorded LIVE at the All-In Summit in Miami and included slides. To watch on YouTube, check out our All-In Summit playlist: https://bit.ly/aisytplaylist

0:00 The Lanby's Tandice Urban breaks down why healthcare has a customer service problem, and how to fix it

12:28 Bestie Q&A: changing American's perspective on healthcare, opportunity for DTC health brands, why is medical spend at all-time highs while avg lifespan has flatlined/slightly decreased?

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Intro Music Credit:

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Intro Video Credit:

https://twitter.com/TheZachEffect

Transcript

Click on a timestamp to play from that location

0:00.0	I'm going on leave.
0:02.0	For what your winner tried.
0:05.0	A great man David Sack.
0:07.0	I know I'm going on leave.
0:10.0	And I said we open source it to the fans
0:12.0	and they've just got a reason.
0:14.0	Love you guys, nice.
0:15.0	Queen of King Wild.
0:16.0	I'm going on leave.
0:18.0	Please welcome Tandis.
0:20.0	Hi everyone.
0:21.0	Applause
0:26.0	So what I want to talk about today is the
0:29.0	problem that I'm obsessed with, which is bad customer service and health care.
0:33.0	So I'd like to start out by walking you through a day at the doctor's office.
0:38.0	You can look a little bit like this.
0:41.0	You have to start out by making an appointment so you call in.
0:44.0	You talk to someone very unpleasant on the phone.
0:47.0	They put you on hold.
0:49.0	You wait.
0:50.0	There's bad hold music.
0:51.0	You're waiting.
	...

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