Airline computer glitches gone wild
To the Point
KCRW
4.4 • 583 Ratings
🗓️ 12 August 2016
⏱️ 52 minutes
🧾️ Download transcript
Summary
When Delta Airlines cancelled more than 2000 flights this week, it sent an unintended message to people planning to fly, for business or pleasure. It could happen to you.
Transcript
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| 0:00.0 | Here Be Monsters is a show that invites you to explore fear and the unknown. |
| 0:04.7 | I saw her face change. I saw her see where I'd pulled my hair out. |
| 0:10.1 | Psychological warfare was always considered kind of an oddity, something done by freaks. |
| 0:15.5 | On the count of three, we're literally going to step out of our body. |
| 0:19.9 | Step out. |
| 0:21.9 | You can find the new season of Here Be Monsters on August 17th at KCRW.com or wherever you get your podcasts. |
| 0:30.4 | From KCRW in Santa Monica and PRI, Public Radio International, This is To the Point. |
| 0:39.0 | Airline computer meltdowns. Is there any way to prepare? |
| 0:46.3 | Hello again. I'm an Almey and this is To the Point. This week, at the height of the travel season, Delta Airlines had to cancel more than 2,000 flights and upset the plans |
| 0:56.0 | of hundreds of thousands of passengers. When a computer failed, backups didn't kick in, |
| 1:01.7 | and an IT system of awesome complexity multiplied disruptions all over the world. It's a problem |
| 1:07.1 | that's all too common as airlines upgrade their networks but don't have the luxury of days off when they can test for problems. |
| 1:14.5 | That's made for a lot of expensive surprises. |
| 1:17.2 | We'll hear from experts who say it's inevitable there will be more to come. |
| 1:21.1 | We'll hear tips about what passengers can do. |
| 1:24.2 | Today's talking point, Michael Phelps. |
| 1:26.4 | Is he a superhuman? |
| 1:28.2 | First, here's the news. |
| 1:32.7 | Check out KCRW's all-news channel News 24, |
| 1:36.4 | programming from KCRW, NPR, the BBC, and more 24 hours a day. |
| 1:41.8 | Go to KCRW.com slash News 24, or you can listen on KCRW's app. |
| 1:51.4 | Support for To the Point comes from the members of KCRW and from the Public Radio International |
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