Airbnb CEO Brian Chesky on early rejection, customer focus & AI’s future in hospitality | E1735
This Week in Startups
Jason Calacanis
4.2 • 1.4K Ratings
🗓️ 4 May 2023
⏱️ 69 minutes
🧾️ Download transcript
Summary
Airbnb CEO and Co-Founder Brian Chesky joins Jason to tell the story of Airbnb’s early startup struggles (1:29) and discuss how the company has restructured operations to heighten focus on the product and its customers (16:05). They dive into addressing customer complaints, hyper-focused marketing, the AI opportunity for Airbnb, and much more (40:26).
(0:00) Airbnb’s Brain Chesky joins Jason
(1:29) Brian’s experience with early rejection
(14:48) Lemon.io - Get 15% off your first 4 weeks of developer time at https://Lemon.io/twist
(16:05) Airbnb’s company structure and focusing on product first
(25:26) Miro - Sign up for a free account at https://miro.com/startups
(26:42) Staying focused, getting permission from your customers, and Airbnb’s new updates
(38:53) Embroker - Use code TWIST to get an extra 10% off insurance at https://Embroker.com/twist
(40:26) Addressing customer complaints and Brian’s philosophy on remote work
(49:23) AI’s future in hospitality and Brian’s personal experience with ChatGPT
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Transcript
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| 0:00.0 | Now, at the time, Jason, we were trying to raise $150,000 at a $1.5 million post-money valuation. |
| 0:08.4 | So for $150,000, you could own 10% of Airbnb. |
| 0:12.2 | And the majority of them didn't even reply to the email. |
| 0:14.8 | I actually ended up publishing a bunch of the rejection emails, but many people said like, |
| 0:19.1 | this isn't a good idea. |
| 0:21.0 | Many people said like, travel, we're not like excited about travel. |
| 0:24.5 | I remember one investor said, we love everything but you and your idea. |
| 0:27.7 | In other words, we don't- |
| 0:29.3 | I'm like, well, I remember the gals is good. |
| 0:31.1 | Unfortunately, I was like, I thought to myself, wait, what else is there? |
| 0:34.2 | There's me, there's me, there's me, there's me, yeah. |
| 0:35.9 | I guess there's the lady, but they don't like the lady, by either. |
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... |
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