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Marketplace Tech

AI "workslop" is hurting coworker dynamics

Marketplace Tech

American Public Media

Technology, News

4.61.2K Ratings

🗓️ 8 October 2025

⏱️ 7 minutes

🧾️ Download transcript

Summary

AI slop is pointless content shared online like fake images and videos. A new study in the Harvard Business Review wants us to consider a variant: “workslop,” or AI-generated reports, emails and more that are sloppily crafted.


The authors of the study say 40% of workers they surveyed have encountered workslop. And that's costing time and money.


Marketplace’s Nova Safo spoke with social psychologist and vice president of BetterUp Labs Kate Niederhoffer, who co-authored the study. She said workslop harms interpersonal work relationships, such as when one employee receives an AI written report from another.

Transcript

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0:00.0

AI Slop is all over social media, and it's also at our workplaces.

0:06.0

From American Public Media, this is Marketplace Tech. I'm Nufusafo.

0:10.0

AI Slop is pointless content shared online, fake images and videos mostly.

0:25.1

A research paper in the Harvard Business Review wants us to consider a variant, work

0:29.9

slop, AI-generated reports, emails, etc. that are sloppily put together.

0:35.2

The paper's authors say 40% of workers, they surveyed,

0:38.9

have encountered work slop, and that's costing time and money. We spoke with one of those authors,

0:44.3

social psychologist Kate Niederhofer. She's vice president of Better Up Labs, a consultancy involved

0:50.1

in the study. And she told me that work slop harms interpersonal work relationships,

0:55.3

such as when one employee receives an AI written report from another.

0:59.3

Some of the quotes that we got from people describing the experience from them were so rich.

1:04.8

They talked about creating situations where they had to decide whether they would rewrite it

1:09.0

themselves, whether they would make the other

1:11.1

person rewrite it, or whether you just accept it and think this is what work is like from now on.

1:16.8

But it definitely creates this confusion as to how to act on it and how do you engage after the fact that you've received it.

1:25.2

And there's also a cost involved. I was fascinated to see that you

1:28.7

guys were able to put a number on it. Tell me about that. Yeah. So as part of the research,

1:34.9

what we did was figure out when people experience it, how much does that cognitive rigoril

1:40.9

really cost them in terms of their time? And then we figured out based on the time,

1:46.5

the prevalence and the incidence of how much experience with workslop they have and their salary,

1:51.8

how much is it costing a given organization? If it takes someone just under two hours to deal

1:56.9

with every single episode of this, then there's an enormous cost to the organization at

...

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