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Marketplace All-in-One

AI vs. AI: Automated programs are writing better scam emails, and AI is spotting them

Marketplace All-in-One

Marketplace

News, Business

4.51.4K Ratings

🗓️ 2 November 2023

⏱️ 4 minutes

🧾️ Download transcript

Summary

According to the FBI, email phishing attacks accounted for nearly $51 billion in losses over the past 10 years — and the number is only expected to grow with the introduction of artificial intelligence. Dina Temple-Raston from the “Click Here” podcast followed one company that is doing something new to fight the growing threat of scam emails: fighting AI with AI.

Transcript

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0:00.0

Fighting scams that depend on AI with AI.

0:05.8

From American Public Media, this is Marketplace Tech.

0:08.9

I'm Lily Jamali.

0:19.8

When they work, email phishing attacks can lead to big losses, adding up to $51 billion

0:26.7

over the past decade, according to the FBI.

0:30.1

And those losses are probably only going to get worse, because now a lot of those messages

0:35.0

are being written by AI.

0:37.8

Despite all the many positive things that artificial intelligence chatbots can do, they're

0:42.6

actually pretty good at writing up a convincing phishing email, too.

0:47.2

That could make it harder for targets to spot the red flags we've been told to watch

0:51.5

for on the news, or during those mandatory HR videos at work.

0:56.5

Now we, lowly humans, are enlisting an unlikely ally to help us.

1:01.8

Reporter Dina Temple-Raston from the Click Here podcast has been following one company

1:06.6

that's found a creative way to manage the problem.

1:09.8

AI is now capable of fixing the bad syntax and poor spelling that used to flag phishing

1:15.2

emails as fake, which has made it a lot more difficult for ordinary people to spot them.

1:21.2

Just ask Grant Walsh, he's the IT director at a company called Flow Control.

1:26.0

There was just an email came in to finance.

1:28.3

Hey, we had an updated making information, and that's financial person updated the wire

1:33.0

information and outgoing the chat for a six-figure number and the way that money goes.

1:37.4

But it wasn't just the money.

1:39.2

Walsh noticed that the company was getting emails that looked like they'd been written

...

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