AI on the Job: How AI can influence what you learn at work

Marketplace Tech

American Public Media

Technology, News

4.6 • 1.2K Ratings

🗓️ 18 July 2023

⏱️ 5 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

In today’s episode of “Marketplace Tech’s” “AI on the Job” series, we look at how generative AI could influence the skills you pick up on the job and what skills become more — or less — valuable as more employers explore tools like chatbots.

Transcript

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0:00.0	Marketplace Morning Reports' new Skin in the Game series explores what we can learn about
0:04.6	money and careers from the $300 billion video game industry. Plus, here how an Oakland-based
0:11.0	program helps young people get the skills they need to break into this booming industry.
0:15.9	Listen to Skin in the Game and more from the Marketplace Morning Report wherever you get your
0:20.7	podcasts. AI could be a creative partner or a crutch when it comes to learning new skills in
0:29.3	the workplace. From American Public Media, this is Marketplace Tech. I'm Megan McCarty-Carrino.
0:44.5	All this week, we're exploring how generative artificial intelligence is already transforming
0:51.0	work in our series AI on the job. In today's episode, how it could influence what skills we do or
0:59.2	don't learn on the job. This tech is still relatively new, but we're already seeing evidence of
1:05.9	its effect in certain sectors. A working paper from Stanford and MIT earlier this year looked at
1:12.3	how thousands of customer support agents used a generative AI chatbot to help them with responses
1:18.8	to tech support questions. And the researchers found that on average, it improved productivity,
1:25.4	but the effects weren't equally distributed. Says Lindsay Raymond, an MIT researcher and
1:31.3	co-author of the study. The most experienced workers see no to even small negative effects of
1:39.5	the AI being turned on for them, while the less experienced and least productive workers see on
1:46.7	average 30 to 35% improvements in productivity. Which, according to Raymond, isn't how things usually
1:53.9	go. Historically, there has been a pattern of skill-biased technological change where
2:01.2	more skilled slash more educated workers have benefited more from technology. She says AI
2:06.8	might help the inexperienced workers learn how to do their jobs faster, but also, if possible,
2:13.9	that they're actually not building skills they would usually learn in this job. Of course,
2:20.3	these tools have their problems, hallucinations, potential for biased or just generic outputs.
2:28.0	So knowing the right thing to say to an angry customer or how to write an original creative story
	...

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