AI Isn’t Replacing Human, It’s Losing You Jobs
Next Level Pros
Chris Lee
4.7 • 165 Ratings
🗓️ 8 January 2026
⏱️ 49 minutes
🧾️ Download transcript
Summary
OIN OUR FACEBOOK GROUP: / 1bmudi9htk In 2025, two forces are colliding fast: AI and blue-collar trades.In this episode, Chris Lee sits down with the team from Callsource to unpack what’s actually happening when home service companies replace CSRs with AI voice/text bots — and why it can quietly destroy trust, create missed revenue, and damage your brand even when the phones are ringing.They break down real call data (including thousands of inbound calls handled by AI), the hidden “zero outcome” problem, incorrect dispositions inside the CRM, and why most owners don’t realize the damage until conversion drops and the backlog tightens. Then they get practical: what a hybrid AI + human model looks like, how to build a manual process first (even if it starts in a spreadsheet), and how fast follow-up and human empathy can recover deals your competitors would’ve taken.If you run a plumbing, HVAC, electrical, or other home service business and you’re considering AI for inbound calls, this is the episode you need before you flip that switch.CONNECT WITH ME ON SOCIAL MEDIA!TEXT ME: 509-905-4109INSTAGRAM: https://www.instagram.com/chrisleeqb/...FACEBOOK: / chrisleeqb TIKTOK: / uc6m5_nuhcx-jdtyb4ge8giq Partner Spotlight: 1SEO Digital Agency: At Next Level Pros, we teach you the best ways HOW to market your business. If you want additional hands-on help executing, we trust 1SEO, our marketing partner. They implement SEO, PPC, Google Local Services Ads, and high-performance websites that turn stronger operations into booked jobs. Learn more or book a consult: https://1seo.com/next-level-pros/
Transcript
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| 0:00.0 | In 2025, there are two things that are dominating the space. We got AI on one hand and blue collar |
| 0:06.5 | on the other side. Larry Fink recently said that there's going to be a shortage of 500,000 |
| 0:12.3 | electricians here in the new future just inside their portfolio alone. And so today I've got a few guys with me over from CallSource that are a little counter |
| 0:29.6 | AI right now. |
| 0:30.6 | You know, in a world where we're literally trying to automate the human out of everything |
| 0:35.6 | in 2025. Today we're going to talk a little bit about |
| 0:39.4 | what is the alternative. What does that actually look like? And so give me, give me an update. |
| 0:45.1 | What are you guys have been in the trade space for a long time? Absolutely. We've been working |
| 0:49.3 | with trades businesses for 20 plus years. We worked with either through manufacturers or direct |
| 0:58.6 | with retailers. I'd say about 25,000 trades businesses. Yes. So you guys know what you're |
| 1:07.0 | talking about? Yeah, we know a thing or two. Yes. We followed the evolution of technology. |
| 1:13.6 | Today we are talking AI. |
| 1:16.6 | Ten years ago, we were talking SaaS. |
| 1:19.6 | But ultimately, we believe that there are certain foundational principles that build great businesses, |
| 1:29.7 | whether it's AI, whether it's SaaS, |
| 1:32.6 | whether it's people power, |
| 1:34.6 | and we need to be mindful of the mix of what we are using. |
| 1:40.4 | I mean, it's interesting. |
| 1:41.5 | Obviously there are like all different types of AI solutions in the marketplace, right? |
| 1:45.4 | Like basic for like replacing Google with Chad GBT, right, to go and search or see what's going on to all the way up until where like people are building full blown apps and development and everything. |
| 1:58.4 | You've got agent work that's taking place. I think pretty prevalent |
| 2:02.2 | right now in the trades is we got the voice AI bots, right? Like these guys are coming in. I mean, |
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