AI Goes Shopping: Humanizing the Retail Customer Experience

Technology Revolution: The Future of Now

Bonnie D Graham

News, Business News, Technology

4.9 • 112 Ratings

🗓️ 30 October 2019

⏱️ 54 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Today’s Buzz: clickz.com reports that 44% of shoppers indicated they would become repeat buyers after a personalized experience, and adoption of AI by marketers is expected to increase by over 250% over the next two years. According to smartdatacollective.com, “Retailers are saying goodbye to intuitive guessing based on old-school data-gathering methods to convert customers. Welcome to the age of machine learning in retail.” howtotoken.com reports “Artificial intelligence and big data are being applied in new ways across the entire retail product and service cycle – from assembly to post-sale customer service interactions. According to Gartner, by 2020, AI chatbots will manage 85% of customer interactions in retail. We’ll ask five experts for their take: Gray Scott, Futuristic Now; Kashif Rahamatullah and Chip Kleinheksel, Deloitte; Roger Roney, SAP; Brian Kilcourse, Retail Systems Research. Join us as explore “AI Goes Shopping: Humanizing the Retail Customer Experience.”

Transcript

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0:00.0	Where does yesterday's future, which is already here, really here, really here, meet today's future, which is about to happen, and tomorrow's future, which could be just minutes away?
0:16.4	Welcome to Technology Revolution, the future of now.
0:21.6	Where host Bonnie D. Graham asks savvy futurists for their predictions about the tech-driven trends that are shaping our future right now.
0:31.0	Here's your host who will take us into the future of now, Bonnie D. Graham.
0:36.2	Ooh, I still get goosebumps hearing that intro, which was voiced by my co-producer, Ryan Treasure,
0:42.3	VP of Operations at World Talk Radio.
0:44.6	I'm Bonnie D. Graham.
0:45.5	Welcome, welcome, welcome, welcome.
0:47.3	If you've been listening to me over the years, and many of you have on SAP Game Changers
0:51.3	Radio, you know the number of welcomes equals the number of guests I have.
0:55.1	And today we have five.
0:56.2	We have a really cool topic.
0:58.0	I'm going to start off with my opening, which is today's buzz.
1:01.2	So bear with me.
1:01.9	And then I'll have my special guests introduce themselves.
1:04.9	So I have some information here from click Z, CLICZ.com.
1:09.2	They say that 44% of shoppers indicated they would become repeat buyers after a personalized
1:16.5	experience.
1:17.6	Aha.
1:18.5	And adoption of AI, that's artificial intelligence by marketers, is expected to increase
1:23.1	by over 250% over the next two years.
1:27.1	So that quote approaches the consumer side and the retailer
	...

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