Welcome to Manager Tools. Today's topic, Aggregated Behaviors are Performance. Part 2. Here we go. Okay, so last week Mark, we were talking about what exactly we mean by behavior and we talked

about one, the words you say and then how you say them.

Right, I'm sure there are people who thought we could get through all of it in one cast

foolish, foolish people.

Look, to me, whenever I think about behaviors, Mike, I got to tell you, I consider this for many of our

listeners to be a gigantic thought experiment. The idea that behaviors are performance, that systems are not performance, that thoughts are not performance,

that ideas are not performance, all of this I think is a thought experiment.

I don't think for the vast majority of people that I've known in all the years I've been working with managers the idea that individual behaviors

Essentially get aggregated into a thing that becomes performance is I think people just don't

understand there's a connection or now it's not that they don't understand it once you explain it to

them I just think most people just live in this world where daily performance is completely unrelated to end of year because if you're at a big company

It's everybody else too makes a difference right and you feel like you're a drop in the ocean. If you're a small company, there's all kinds of reasons why you don't think of your individual behavior.

The moment you stop believing that your individual behavior is not the single biggest and really the only driver of performance

is the moment you start thinking well I don't have to you know I don't have to work very hard

right it's just it's a crap shoot That's pretty nihilistic after a while. So yeah exactly. Okay, so let's go on with the describing we said there are five types of behavior right the word you say how you say them facial expressions

body language and work product and we're in the third of those five facial

expressions right well you're a high C so you should have no problem with facial expressions.

I have none.

Mr. Stone faced.

Yeah.

I'm tempted to say Mr. Botox.

I've said that a couple of times at conferences and it just doesn't go over well. Yeah, look. that's

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