Adolfo Hernandez, Group CEO at Capita PLC:
My Duvet Flip by Jack Parsons
Jack Parsons
4.2 • 5 Ratings
🗓️ 24 July 2025
⏱️ 36 minutes
🧾️ Download transcript
Summary
Episode Guest:
Adolfo Hernandez is the Group CEO of Capita PLC, known for his people-first leadership and transformation-driven mindset. With a global career spanning tech giants and turnaround challenges, he champions curiosity, innovation, and purpose-led growth.
Episode Timestamps:0:00 Introduction
1:20 Adolfo’s first job: lessons from behind the bar
3:45 Learning life skills outside the classroom
5:30 Choosing work over comfort: building independence
7:00 Conflict, observation, and people skills
9:15 Why curiosity is Adolfo’s greatest asset
11:30 Nerd roots: coding from age 12
13:50 Learning to unlearn: lessons from Amazon
16:40 Building leadership beyond micromanagement
19:10 High-performance culture: what it really means
21:25 The fragmentation of modern ambition
23:00 Volunteering in Kenya: a CEO’s reflection
25:15 How birthplace shapes opportunity
27:05 The only thing not changing at Capita
28:30 Injecting AI into essential services
30:20 Empowering 10,000 staff to define new values
32:10 Adolfo’s four new values driving change
34:00 Playing every lever in transformation
36:30 People-first innovation and fearless change
38:00 The future of human-in-the-loop service delivery
39:50 What gets Adolfo out of bed in the morning
41:30 Final advice: daily growth, daily impact
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Transcript
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| 0:00.0 | Hello, my name is Adolfo Hernandez. |
| 0:03.0 | I'm the group chief executive from Capital PLT, |
| 0:06.0 | a company headquarters in the UK, and we have 34,000 employees. |
| 0:11.0 | This is my do-de-thflip. |
| 0:13.0 | Tell me some of the transformation that's happened since you've been the group CEO. |
| 0:17.0 | We're changing everything. |
| 0:18.0 | The only thing that is not changing is what we do. What's some of the levers that you feel already and you can talk about? |
| 0:23.6 | You need three things. |
| 0:24.6 | You need to have business process, expertise and understanding, |
| 0:28.6 | the best possible technology, and then you need a human in the way. |
| 0:31.6 | You've got some new values. |
| 0:32.6 | Yeah, we created the condition and then we created a process. |
| 0:34.6 | Employees could participate. |
| 0:36.6 | We had over 10,000 colleagues. |
| 0:38.3 | What you do, baby, what gets you out of bed in the morning? |
| 0:40.3 | Hello. |
| 0:45.3 | My name is Adolfo Hernandez. |
| 0:47.3 | I'm the group chief executive for Capital PLC. |
| 0:51.3 | It's always good to be getting ready to sit down with Jack. |
| 0:54.7 | The topic that I really want to talk to Jack about today is the importance of AI. |
| 0:58.8 | Coming to Mighty with Flit is a great opportunity to reach on why the audience of young and not so young people. |
| 1:05.5 | I've met Jack before and I know we're in for a very informal, relaxed, but super intentional conversation. |
... |
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