A simple solution to fix workplace miscommunication | Melissa M. Mikus
TED Talks Daily
TED
4.1 β’ 12.1K Ratings
ποΈ 13 May 2026
β±οΈ 12 minutes
ποΈ Recording | iTunes | RSS
π§ΎοΈ Download transcript
Summary
Leadership expert Melissa M. Mikus breaks down why most workplace friction isn't about personality clashes or bad intentions β it's about not knowing how to effectively communicate. Her solution? A small, visible and easy tweak that anyone can implement right away.
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Transcript
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| 0:00.0 | You're listening to TED Talks Daily, where we bring you new ideas to spark your curiosity every day. |
| 0:09.6 | I'm your host, Elise Hugh. |
| 0:11.3 | If you've ever over-analyzed a one-line message from a friend or a colleague before, today's talk is for you. |
| 0:18.0 | Turns out most of the time when a receiver of a message spirals out about whatever |
| 0:22.5 | the text said, the other person has no idea they sent anything remotely confusing. Employees and |
| 0:28.2 | executives, 86% of them blame workplace failure on ineffective communication. And U.S. |
| 0:35.5 | businesses alone lose $1.2 trillion a year as a result of miscommunication. |
| 0:42.6 | That's leadership expert Melissa M. Mikus. In this talk, she shares a surprisingly simple fix, |
| 0:48.5 | something she calls a communication style tag. It's a few lines that tell the people you work with |
| 0:53.2 | how to reach you and how to get |
| 0:54.5 | the best out of you. No app, no training, no cost, just clarity. When we tell people how best |
| 1:00.5 | to work with us, we not only increase communication effectiveness, we build trust, we move |
| 1:08.4 | faster, we feel less strained, and we build teams that actually work. That's coming up |
| 1:14.7 | right after a short break. And now our TED Talk of the day. |
| 1:28.3 | So I'm sure everyone here has been on the giving or receiving end of a workplace communication failure. |
| 1:36.3 | Is that fair? |
| 1:38.3 | Well, I want to share a time when I sent a message to my team that created countless hours of wasted effort, a few sleepless |
| 1:45.2 | nights, and maybe even some tears. That message was, sure. Yep, that's it. One word, four letters, |
| 1:55.0 | no punctuation, no emojis, just sure. I bet you were expecting something a little bit more controversial or spicy. So here's what |
| 2:03.8 | happened. My team was working on an important presentation for an upcoming board meeting, |
| 2:08.1 | and right on deadline, the project manager, Charlie, sent me an email with a presentation and said, |
| 2:12.8 | are we okay to send this to the board chair for feedback? I reviewed the presentation that evening while simultaneously making dinner, but I was delighted. |
... |
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