Coming up on this episode of AARP's perfect scam, the rise and fall of a call center employee.

I realized that this was just no longer something I wanted to do and it really put me into a downward spiral and eventually I just I knew I needed to get out.

Your phone rings. You don't recognize the number or maybe you think you do. You pick up and before you know it they've got you.

You've said too much or shared what you know you shouldn't share.

But who are they?

Who are these people shamelessly calling your number and requesting private information.

What tricks do they use to steal your money?

Today we're pulling back the curtain on call centers to answer these questions and to help you

be better prepared the next time the phone rings.

For the perfect scam, I'm your host Will Johnson.

I'd like to introduce once again my co-host and AARP's Fraud Watch Network

Ambassador Frank Abagnale.

Frank, welcome back.

Thanks, Will.

Glad to be here.

We haven't talked much about breaches and big news stories involving breaches, but that's an everyday

part of life now.

Let's touch on that before we get to today's story.

All right. Well, let's talk about, first of all, that there's

there's been 1,206 breaches that occurred in 2016

resulting in 1.7 billion identities being stolen and then we found out in the last just

couple of weeks that actually that number goes up to because we found out that the SEC

...