A Platform Evolving MSPs to TSPs with TechGrid | Episode #88
Great Things with Great Tech Podcast
Anthony Spiteri
5 • 4 Ratings
🗓️ 12 August 2024
⏱️ 39 minutes
🧾️ Download transcript
Summary
Transforming MSPs to TSPs with TechGrid’s Unified IT Service Platform
In this episode of Great Things with Great Tech, we dive into the transformation of managed service providers (MSPs) into Technology Service Providers (TSPs) with Phillip Wegner, Founder and CEO of TechGrid. Discover how TechGrid is revolutionizing IT service management by integrating scattered tools, automating digital workflows, and providing a unified platform to enhance efficiency and service delivery. Phillip shares insights into the evolution of the IT landscape and explains how TechGrid addresses the challenges of today’s fragmented IT infrastructure.
Founded in 2006 and headquartered in Charlotte, North Carolina, TechGrid is pioneering a new era for IT services.
Key Topics Discussed:
- TSP vs MSP: Explore the crucial differences and why TSPs are essential in the modern IT environment.
- TechGrid’s Journey: Phillip takes us from the early days of SecureEdge to the innovative creation of TechGrid, a platform designed to unify IT service management.
- IT Management Challenges: Learn about the fragmentation in the IT channel and the importance of integrated tools and digital workflows.
- Evolution of IT Services: Understand the transition from traditional MSPs to TSPs and how TechGrid facilitates this shift.Innovative Solutions: Discover how TechGrid’s marketplace, digital workflows, and embedded financial services are transforming the operational model for TSPs.
- Future Growth and Vision: Insights into TechGrid’s growth following their $9.2M Series A funding from Bellini Capital, and their future scaling strategies.
Technology and Concepts Mentioned:
TechGrid, Technology Service Provider, Managed Service Provider, Digital Workflows, Automation, IT Service Management, Marketplace, Financial Services, Cloud, SaaS, As-a-Service.
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Transcript
Click on a timestamp to play from that location
| 0:00.0 | What exactly is a TSP and how does it differ from traditional MSPs or managed service providers? |
| 0:06.6 | As companies consume more and more systems and services, the need for efficient management |
| 0:10.6 | becomes critical. Enter the tech service provider. But with business tools scattered and efficiency |
| 0:15.7 | on the line, how do you bring it all together? This is where Tech Grid steps in. Today, I'm speaking |
| 0:20.2 | with Philip Wagner, founder, CEO, and the driving force behind |
| 0:24.1 | Tech Grid. |
| 0:24.8 | We're going to be talking about how they're reshaping automation as a platform in IT |
| 0:29.6 | service management or the TSP, turning the chaos of scattered tools into a unified |
| 0:34.9 | streamlined operation. |
| 0:36.6 | This is episode 88 of great things with great tech. |
| 0:39.3 | Don't forget to head to YouTube at GTWGT podcast or on all good podcast platforms. |
| 0:44.6 | Hit like, subscribe, follow to get all past episodes. |
| 0:47.7 | And now, episode 88 with Philip Wagner from TechGrid. |
| 0:52.5 | All right. |
| 0:53.2 | Hey, Philip, welcome to the show. |
| 0:55.2 | So CEO and founder of TechGrid, but also Chief Product Officer as well. |
| 1:00.9 | So, you know, I love what we're going to talk about here. |
| 1:03.5 | I feel this is going to be a really fun episode about MSPs and a groundbreaking platform, |
| 1:09.6 | which I think a lot of us know about the old platforms that are used in this space, |
| 1:14.1 | but TechGrid is certainly trying to sort of disrupt that old mindset. |
| 1:18.6 | So the other systems aren't platforms, but that's another. |
| 1:22.1 | That's another debate. |
... |
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