When you hear or see the word collections or collections department,

what does it trigger in your mind?

And I don't think that's necessarily positive.

And if the person on the end of the phone is actually designated as a collector,

what is their mindset?

And you know, whilst training will take care of some of that,

shouldn't we be trying to change that perception in the first place?

So no, why call it collections?

Hong Kong, London, Mexico City, Hong Kong,

Kuala Lumpur, Singapore.

That's just the second half of Chris Humvelle's

Globe Trotting career.

One will be mining for insights today.

That is here, spending an hour of his own time talking to me,

rather than enjoying a New Zealand summer,

is his own fault.

Is C.I. wants to live at an industry webinar that was supposed to be closed

out with 10 minutes from our collections expert?

But as often happens, a mix of misunderstandings and overlapping obligations meant that it wasn't possible.

Anitis cramble to come up with a slide or two to fulfill the promises of the agenda.

After that session, I got an email from Chris.

He congratulated me overall, but also a little cheekily, I thought,

...