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Marketplace Tech

A checkup on privacy risks posed by digital wellness benefits

Marketplace Tech

American Public Media

Technology, News

4.61.2K Ratings

🗓️ 21 June 2023

⏱️ 9 minutes

🧾️ Download transcript

Summary

In the U.S., employers are the main source of health coverage and, increasingly, benefits that encourage “wellness.” Many of them are provided in digital form, like meditation apps, virtual therapy or wearables that track our steps, heart rate or stress level. But with that web of digital benefits comes privacy concerns, according to a new report from the nonprofit Data & Society, titled “Wellness Capitalism: Employee Health, the Benefits Maze, and Worker Control.” Marketplace’s Meghan McCarty Carino delved into the report with its co-authors, senior researcher Tamara Nopper and research analyst Eve Zelickson, both with Data & Society’s labor futures team.

 

Transcript

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0:00.0

Marketplace Morning Reports' new Skin in the Game series explores what we can learn about

0:04.6

money and careers from the $300 billion video game industry. Plus, here how an Oakland-based

0:11.0

program helps young people get the skills they need to break into this booming industry.

0:15.9

Listen to Skin in the Game and more from the Marketplace Morning Report wherever you get your

0:20.7

podcasts. In the wellness industrial complex, consumers can end up paying with their privacy.

0:29.4

From American Public Media, this is Marketplace Tech. I'm Megan McCarty-Karino.

0:43.4

Employers are the main source of health coverage in the U.S.

0:47.3

and increasingly benefits to encourage wellness. Many of them digital,

0:52.5

things like meditation apps, virtual therapy, or wearables that track our steps, heart rate,

0:58.8

and stress levels. But with that web of digital benefits come privacy concerns,

1:04.8

according to a new report from the non-profit data and society. Tamara Nopper and Yves

1:10.4

Ellickson are the researchers behind this guide to what they call wellness capitalism.

1:15.9

I asked Yves to explain. A lot of V is third-party apps. They have two things in common.

1:22.6

Data collection with little transparency and a lot of use of these kind of nascent

1:28.4

over-hyped technology like AI chatbots and predictive algorithms.

1:34.6

One Fortune 500 company might have over 10 different health and wellness benefits,

1:40.4

and all of these vendors have their own referral practices, their own data sharing processes,

1:46.2

and their own privacy policies. Workers don't necessarily know how it's being collected,

1:51.2

stored, or shared. One thing I wanted to note is that this is not included in our primer,

1:56.9

but it just happened a few weeks ago, and it's very relevant. It was revealed that the National

2:02.3

Eating Disorder Association, their AI chatbot was giving people pretty horrendous and dangerous

2:08.4

advice, encouraging them to count calories and lose weight, and I bring this up to illustrate that

...

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