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Short Wave

988: An Alternative To 911 For Mental Health

Short Wave

NPR

Daily News, Nature, Life Sciences, Astronomy, Science, News

4.7 β€’ 6K Ratings

πŸ—“οΈ 29 August 2022

⏱️ 13 minutes

🧾️ Download transcript

Summary

People experiencing a mental health crisis have a new way to reach out for help in the U.S. β€” calling or texting the numbers 9-8-8. Today, health correspondent Rhitu Chatterjee joins Scientist in Residence Regina G. Barber to talk about how the hotline works, the U.S. mental health system and what this alternative to 911 means for people in crisis.

Further Reading:
- The new 988 mental health hotline is live. Here's what to know
- Social Media Posts Criticize the 988 Suicide Hotline for Calling Police. Here's What You Need to Know

Below is a non-comprehensive list of other hotlines and resources from our colleague Aneri Pattani at Kaiser Health News. Some resources may geographically limit services.
- BlackLine is a hotline geared toward the Black, Black LGBTQ+, brown, Native, and Muslim communities
- Kiva Centers offers daily online peer support groups
- M.H. First Oakland and M.H. First Sacramento operate during select weekend hours in the California cities of Oakland and Sacramento
- Peer Support Space hosts virtual peer support groups twice a day Monday through Saturday
- Project LETS provides support by text for urgent issues that involve involuntary hospitalization
- Samaritans of New York is a hotline based in New York City
- Trans Lifeline is a hotline for trans and questioning individuals
- Wildflower Alliance has a peer support line and online support groups focused on suicide prevention

Follow Short Wave on Twitter @NPRShortWave. You can email us at [email protected].

Transcript

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0:00.0

You're listening to Shortwave from NPR.

0:04.6

Hi everyone, Regina Barber here.

0:08.0

There's a new three digit hotline that launched this summer, 988.

0:12.5

That's the new suicide and crisis lifeline intended for anyone experiencing a suicidal

0:17.2

or any other kind of mental health emergency.

0:20.4

People can call or text the number.

0:22.4

And here to tell us more about this new number is NPR Health Correspondent, Retoo Chattergy.

0:27.2

Hey Regina, so yeah, this new number is a big deal.

0:29.9

For mental health care in this country.

0:31.9

First of all, it's short, easy to remember and dial during emergencies, you know, just like

0:36.9

9-1-1.

0:37.9

And the hope is that the number will also make it easier to connect people in crises to

0:43.3

the right kind of mental health care.

0:45.6

Here's how psychologists Ben Miller of the Wellbeing Trust described 988 to me.

0:50.2

It's truly, I think, the Trojan Horse from Mental Health Perform because it forces multiple

0:55.1

parts of our system to have a new way to handle individuals that are experiencing a mental

1:00.2

health crisis.

1:05.2

So today, 988, how does it work?

1:07.8

And will it change our mental health system to better respond to people in crisis?

1:12.2

I'm Regina Barber, you're listening to shortwave from NPR.

1:27.8

So Retoo, as you said, 988 is easy to remember and dial.

1:32.2

But how will it reform the mental health system?

...

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