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The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX

#97 Version Next, Now Part 3, Episode 2: Looking Up w/ Jennifer Doyle, TEKsystems

The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX

The Agile Brand

Marketing, Business

4.9113 Ratings

🗓️ 20 October 2020

⏱️ 16 minutes

🧾️ Download transcript

Summary

The COVID-19 pandemic upended the global economy, but business didn’t stop—it adapted. Many organizations rewrote recovery and business continuity plans. Some companies reprioritized projects to optimize costs, while others created new business models and ways of working. Regardless of which path they took, the pandemic forced digital transformation upon businesses that weren’t necessarily ready for it. Speed is more essential than ever. Agility is an imperative. Organizations are recalibrating technology roadmaps. They’re pivoting and prioritizing the “big rocks” crucial to creating a resilient enterprise in a new digital economy. The cloud is the greatest enabler for both business and delivery agility, but transformation requires bold leadership. Leaders from TEKsystems and 1Strategy discuss how organizations must take action; to not only survive, but also thrive, in the digital economy.

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Transcript

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0:00.0

Hi, this is Greg Keltstrom. Welcome to the Agile World Podcast, where we discuss customer

0:06.3

experience, employee experience, and transformation in an Agile age. The Agile World Podcast is

0:13.1

brought to you by TechSystems, an industry leader in full-stack technology services, talent

0:18.6

services, and real-world application. For more information, go to techsystems.com.

0:24.9

To read more about the topics discussed on this show, you can go to my website at the

0:28.6

Agile.world and read my latest articles or get a copy of my latest book, the Center

0:33.6

of Experience, a blueprint for creating an experienced led organization, now available on Amazon

0:39.5

and other retailers. My name is Greg Keltstrom and I'm the host

0:43.0

of the Agile World Podcast. I'm excited to introduce part two of a special three-part series

0:48.2

about how the COVID-19 pandemic has impacted ways of working and how enterprises are leveraging

0:53.9

cloud technologies to build resiliency brought to you by TechSystems, an industry leader

0:59.1

in full-stack technology services, talent services, and real-world application. Today,

1:04.8

we're going to talk about the importance of having a cloud-first mindset and will discuss

1:09.4

leadership's critical role in driving a culture that embraces change. To help me discuss

1:14.0

this topic, I'd like to welcome the Vice President of Operations at One Strategy, a

1:18.4

TechSystems Global Services Company, Jennifer Doyle. First, why don't you tell me a little

1:22.9

bit about your background and what you do at One Strategy?

1:26.0

Hi, thanks, Greg. I have been with One Strategy for the last four years helping them develop

1:32.2

the business out from when there was just about 10 of us to now we are a premier partner

1:36.9

for AWS Web Services and have been working to build our partnership and very focused

1:45.7

on being customer obsessed as well as really driving the new innovation solutions for ourselves

1:52.3

focusing on machine learning, artificial intelligence, helping customers migrate to the cloud

...

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